Business Operations Associate

About Us

National Veterinary Associates (“NVA”) is the largest private owner of unbranded freestanding veterinary hospitals in North America, with ~1,300 companion animal veterinary hospitals and pet resort locations in the United States and Canada. NVA is backed by the private equity firm JAB, known for their long-term investment strategy and +$50B in managed capital; portfolio companies include Ethos Veterinary Health, Pinnacle Pet Group, Panera, and Keurig.

NVA’s mission is to improve the comfort and well-being of pets by providing progressive and compassionate care. NVA develops a team of individual hospitals and pet resorts that share knowledge to achieve sustainable growth.

With this mission in mind, NVA has grown rapidly over its history and continues to aggressively execute its growth plans shifting from a historically inorganic focus to organic, driving growth primarily through same-store initiatives. NVA competes in a $30 billion industry that has grown faster than GDP over 20+ years with few exceptions. Advancing medical sophistication and technology combined with the evolving human-animal bond is driving greater spend per pet and veterinarians will look to partner with companies that have the capital, expertise and management talent as the industry continues to evolve.

NVA General Practice is a community of almost 1,000 General Practice veterinary hospitals across North America driven by the spirit of collaboration and focused on empowering the advancement of veterinary medicine at the local hospital level. NVA is the trusted partner of hospital teams who are looking for more resources to advance their medicine, a greater sense of belonging, and increased opportunities to care for their patients, clients, and people.

Job Summary

The Business Operations Associate, General Practice will be a key member of the Business Operations team and will report to the Senior Director of Business Operations. This is a unique opportunity to work on diverse high impact projects that are critical to NVA’s growth.

Location: Remote- United States

Key Responsibilities

Specific responsibilities will include, but not be limited to:

• Analyze financial and operational performance, including P&L, budget/forecast variances, and key business KPIs, to identify performance drivers and improvement opportunities
• Structure ambiguous business problems, develop hypotheses, conduct analyses, and translate findings into actionable recommendations
• Build financial and analytical models to evaluate business opportunities, investments, and strategic initiatives
• Develop management reporting and dashboards that translate complex data into clear insights for senior leadership
• Support high-priority cross-functional initiatives from opportunity identification through implementation and performance tracking
• Conduct market research, benchmarking, and stakeholder interviews to inform business decisions
• Develop executive-ready presentations that clearly communicate insights, recommendations, and decisions required
• Partner with Operations, Finance, Data & Analytics, and other functional teams to drive alignment and execution
• Serve as a thought partner to Business Operations leadership and other stakeholders on strategic and operational priorities

Qualifications and Candidate Background

The ideal candidate will have the following:

• 2+ years of relevant professional experience, ideally in management consulting, corporate strategy, business operations, finance, or another highly analytical environment
• Bachelor’s degree from a top tier university
• Exceptional analytical and problem-solving skills, with strong attention to detail
• Strong business and financial acumen and ability to quickly understand key business drivers
• Excellent written and verbal communication skills, with the ability to communicate effectively across different audiences and levels of the organization
• High degree of ownership, intellectual curiosity, and learning agility, with comfort operating in a fast-paced and ambiguous environment
• Strong interpersonal and collaboration skills, including the ability to build relationships across a matrixed organization
• Advanced proficiency in Microsoft Excel and PowerPoint
• Experience with business intelligence and visualization tools (e.g., Power BI) preferred
• Knowledge of SQL, Python, R, or other analytical tools a plus

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship. Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background check and drug screen.

Salary Range: $74,500 - $95,000

FSLA Status: Exempt

*This role is not open to receiving agency candidates and any contingent submissions will not be honored.