Veterinary Assistant/Receptionist

Woodlake Veterinary Hospital is a full-service, AAHA-accredited small animal practice in Richfield, Minnesota, committed to providing exceptional, compassionate care to our patients throughout every stage of life. We value the skills, dedication, and experience that veterinary technicians bring and foster a supportive, positive team culture where collaboration, mentorship, and professional growth are encouraged. At Woodlake, your skills are respected, your contributions matter, and your continued development is supported.

The Veterinary Assistant and Customer Service Representative are critical roles at supporting the daily operation of a hospital. Every department relies on their significant role in aiding with a variety of services to provide excellent client and patient care. We are looking to add a flexible team member who would work both at our front desk and with appointments as an assistant, either part-time or full-time. 

Job Description Overview:

Veterinary Assistant

• Assist with patient care and treatment
• Monitor hospitalized pets and aid in caring for animals after surgery
• Restrain animals during blood draws and nail trims
• Aiding with routine diagnostic tests (i.e. Taking radiographs, running bloodwork, etc)
• Maintain & sterilize surgical instruments/equipment
• Clean/Disinfect cages, kennels, exam and treatment areas of hospital
• Administering medications under Veterinarian/Vet Tech supervision
• Answering phones, scheduling appointments, greeting clients

Customer Service Representative

• Greet clients and provide a welcoming, warm client experience
• Communicate with clients via phone, text and email in an empathetic manner
• Maintain accurate patient records and manage paperwork and forms
• Collaborate with other team members and departments effectively to provide quality client and patient care
• Promptly room patients after they've checked in
• Follow up on missed appointments, overdue services, and client reminders
• Resolve client concerns or complaints professionally, escalating issues to management when appropriate. 

·     Qualifications:

• ·    High school diploma or equivalent required
• Must be a self-starter, able to multitask and a team player with a positive attitude
• Strong interpersonal and communication skills
• Experience working with cats and dogs in a medical setting 
• Ability to meet the physical demands of the job. Work requires lifting, carrying and restraining animals (will be assisted by other staff members in lifting animals over 40 lbs.). Should be able to lift 40lbs on own.
• Ability to multitask in a fast-paced environment and handle stressful situations gracefully
• Walks or stands for extended periods or time; frequently works in a bent or squatting position.
• Is experienced in the teamwork approach and works well with all levels of hospital team members.

If you are passionate about animals and are interested in joining a team of highly devoted animal advocates, our hospital may be the right fit for you!

Compensation
Hourly wage $17 - $24 DOE

Eligible for periodic bonuses

Full-time Benefits
Medical, Vision, Dental insurance

401(k)

HSA/FSA

Paid Time Off

Sick Time

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

•We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

•We may also contact you via text message from an identified NVA representative for recruiting-related communication

•All job opportunities and applications are hosted on our official careers site: careers.nva.com

•There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.