Client Services Representative

Client Interaction & Communication

• Greet clients and pets warmly upon arrival, creating a welcoming and positive environment.
• Answer phone calls promptly and professionally; schedule appointments, relay messages, and provide accurate information.
• Communicate clearly and empathetically with clients regarding appointment scheduling, services, procedures, and follow-up care.
• Manage email, text, and online inquiries in a timely and courteous manner.

Administrative & Clerical Duties

• Maintain accurate and up-to-date client and patient records in the practice management software.
• Process client payments, invoices, and estimates; manage deposits and daily cash reconciliation.
• Prepare, organize, and scan client paperwork, consent forms, and discharge instructions.
• Assist with filing, inventory, and ordering office supplies as needed.
• Maintain an understanding of PAW Plans and how to enroll clients, invoice services, and process upgrades or cancellations.

Team Support

• Collaborate closely with veterinarians, technicians, and other team members to coordinate patient care.
• Notify staff of client arrivals, cancellations, or urgent situations promptly.
• Maintain cleanliness and organization in the reception area and client waiting spaces.
• Promptly room clients after they’ve been checked in.
• Be an advocate for clients. Provide guidance and support to clients as appropriate or with the guidance of a veterinarian.

Client Education & Retention

• Educate clients on preventive care, PAW Plans, and available services.
• Follow up on missed appointments, overdue services, prescription refills, and client reminders to encourage ongoing care.
• Resolve client concerns or complaints professionally, escalating issues to management when appropriate.

Qualifications & Requirements

• High school diploma or equivalent required; some college or veterinary experience preferred.
• Minimum 1–2 years of experience in customer service, ideally in a veterinary, medical, or animal-related setting.
• Strong interpersonal and communication skills, with an empathetic and calm demeanor.
• Proficiency with computers and veterinary practice management software
• Ability to multitask in a fast-paced environment and handle stressful situations gracefully.
• Passion for animals and commitment to providing outstanding client service.
• Positive, can-do attitude 

Compensation:

• Base hourly rate of $17.00 - $22.00 DOE
• Eligible for periodic bonuses

Part time Benefits

• Employee Discounts
• Sick Time