Specialist, Team Member Relations (Employee Relations)

Job Summary:

The Specialist, Team Member Relations NVA GP plays a critical role in fostering a positive work environment, resolving employee issues, and ensuring compliance with company policies and employment laws. This role requires a proactive individual experienced in handling sensitive employee relations matters, while maintaining the highest level of confidentiality and professionalism.

Responsibilities:

• Serve as one of the first points of contact for team members, managers & People Business Partners regarding team member relations issues, including performance management, conflict resolution, and disciplinary actions.
• Investigate and resolve team member complaints in a thorough, fair, and timely manner.
• Provide guidance to managers and People Business Partners on handling sensitive employee relations matters, ensuring consistency with company policies and best practices for assigned tier investigations.
• Ensure compliance with federal, state, and local employment laws and regulations, as well as company policies.
• Support the Director, Team Member Relations in conducting audits and ensuring adherence to labor laws and company standards.
• Provide coaching and guidance to managers and People team members on conflict resolution techniques and strategies.
• Maintain accurate and detailed records of team member relations cases, investigations, and outcomes.
• Partner with our Talent Management team to assist in the delivery of training programs for People Leaders on topics such as conflict resolution, performance management, and company policies.
• Stay current on team member relations trends and best practices, sharing knowledge with the broader People team and people leaders.
• Collaborate with other members of the People and Legal teams on inter-departmental issues and special projects, as assigned 

Required Qualifications:

• Bachelor’s degree in human resources, business administration, or a related field
• Minimum of 2+ years of experience performing employee relations work; preferred 4-6+ YOE
• Demonstrated ability to assist in implementing and upholding employee relations strategies that align with NVA GP’s goals
• Experience in a multi-location organization, preferably in healthcare, veterinary services, or a similar industry is preferred
• Working knowledge of HR laws and regulations, including FMLA, FLSA, ADA, EEO, and other federal, state, and local employment laws 
• Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely 
• Proven ability to influence and build relationships at all levels of the organization 
• Experience is creating proactive solutions to employee relations problems and resolving disputes effectively and efficiently 
• Experience in assisting with complex employee relations issues and conducting workplace investigations
• Excellent interpersonal and communication skills, with the ability to handle sensitive situations with discretion and diplomacy
• Proven ability to manage multiple priorities and projects in a fast-paced environment
• High level of integrity and discretion in handling confidential information 
• Strong analytical, problem-solving, and decision-making skills 
• Strong problem-solving and conflict resolution skills.
• Proficiency in HRIS systems and Microsoft Office Suite.

The base salary range for this full-time position is $80,000-$100,000. Our salary ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers competitive compensation along with a comprehensive benefits package, including medical, dental, and vision benefits, vacation, sick leave, 401(k), and more depending on location. Your recruiter can provide more information about compensation and benefits for your specific location during the application process.