PIMS Configuration Specialist

Job Title: PIMS Configuration Specialist

About: National Veterinary Associates is one of the largest and most respected communities of veterinary hospitals in the world, operating nearly 1,000 hospitals in North America, including in all 50 states, and caring for 8,000,000+ animals annually. NVA is backed by JAB Holding, a leading private equity firm. Each person who joins NVA is motivated by our mission to provide excellent, accessible care to improve the lives of animals and the people who love them. NVA has been extremely successful over its 25+ year history and we’re very excited about our next chapter as we work toward our shared vision of revolutionizing the pet care experience to provide more fulfilling lives for pets, their companions, and our team.

Position Overview: National Veterinary Associates (NVA) is seeking a Configuration Specialist to support its mission of providing excellent, accessible care to improve the lives of animals and the people who love them. This role is dedicated to addressing post-go-live needs, specifically focusing on permissions management and configuration changes or updates. The specialist is responsible for ongoing support and ensuring the system remains aligned with evolving business requirements

Key Responsibilities:

• Serve as a contact for configuration-related inquiries and issues that arise pre and post-implementation.
• Troubleshoot and resolve configuration challenges to maintain operational continuity.
• Work closely with stakeholders to understand and implement requested adjustments, ensuring alignment with established guidelines and policies.
• Maintain VCCM Charge Manual definitions, additions and edits for organization.

Key Competencies:

System Configuration

1. Technical Problem Solving & Troubleshooting
• Demonstrates strong troubleshooting skills to quickly resolve configuration or access issues impacting system performance or user experience.
• Analyzes and diagnoses complex configuration challenges, proposing effective solutions.
• Continuously enhances technical skills to stay current with system updates and tools for permissions management.
2. Collaboration & Communication
• Works closely with IT, security, and user teams to understand access needs and ensure smooth configuration processes.
• Communicates clearly and effectively, providing guidance on access policies and procedures.
• Builds strong relationships with cross-functional teams to support seamless collaboration on system configuration and permissions.

Qualifications:

·

• 3-5 years of relevant experience, ideally in project/program management, communication, or related field.
• Experience in veterinary or healthcare systems implementation or hospital operations

Why You’ll Love Working Here:

The people. You will be surrounded by talented, supportive, smart, and kind leaders/teams - people you will be proud to work with and who also have fun.

The business. We work for the love of animals and the people who love them. We enjoy driving a successful business while living our values and our “why”.

The opportunity. Your days and projects will offer variety with the opportunity to gain operational, cross-functional, and executive leadership exposure as a trusted internal business partner.  You would have the opportunity to help build and shape a fast-growing, global company within a high-growth, exciting industry.

Compensation: $90,000 - $120,000 with the opportunity for benefits

FSLA Status: Exempt

*Role is a temporary assignment between 12-18 months