Manager of Regional Operations - DC Metro

Manager of Regional Operations - DC Metro

The Manager of Regional Operations is responsible for supporting the operations, NVA initiatives, and business functions of NVA veterinary practices within the region of responsibility. This role acts as a liaison between the NVA Support Center and the veterinary practice and performs duties at the direction of the Division Leader.

The successful candidate will maintain the exceptional relationships that have been built with hospital leadership and their teams over the years, and extend that capability into new practices as they are acquired. The Manager of Regional Operations will be responsible for spending time in the field with hospital leadership and staff, which is critical for success. This individual will work directly with veterinary practices to improve processes and profitability, and identify and implement local growth initiatives. The ideal candidate will be required to live within the market and be able to support any site within the division.

Location and Travel

• Ideal candidates are based in or around DC Metro
• Travel requirement of ~75%

Company Background

National Veterinary Associates is one of the largest and most respected communities of veterinary hospitals in the world, operating nearly 1,000 hospitals in North America, including in all 50 states, and caring for 8,000,000+ animals annually. NVA is backed by JAB Holding, a leading private equity firm. Each person who joins NVA is motivated by our mission to provide excellent, accessible care to improve the lives of animals and the people who love them. NVA has been extremely successful over its 25+ year history and we’re very excited about our next chapter as we work toward our shared vision of revolutionizing the pet care experience to provide more fulfilling lives for pets, their companions, and our team.

Job Duties and Responsibilities

Hospital Operations

• Acquires and maintains knowledge of organizational and local practice policies and procedures.
• Utilizes practice management software and NVA support systems. Ensures proper staff scheduling and optimization.
• Analyzes and interprets operational reports and identifies areas for improvement.
• Champions and implements NVA initiatives throughout the region.
• Utilizes time management skills to manage priorities of multiple hospitals within the region. 

Strategic Planning and Leadership

• Collaborates with hospital leadership to develop business strategy and aids in its implementation.
• Creates action plans, sets and manages goals, delegate tasks, and tracks metrics.
• Analyzes and improves systems, policies, and processes.
• Negotiates and mediates conflicts; coaches and provides feedback to hospital leadership.

Hospital Leader Development

• Onboard new Hospital Managers and ensures a successful introduction into the company.
• Mentors, coaches, and sets expectations with hospital leadership and staff.
• Ensures Hospital Managers are trained in financial and operational systems and methods.

Financial Management

• Analyzes the financial health of hospitals and diagnoses issues.
• Assists with the preparation and communication of the annual budget.
• Oversees the management of costs, particularly labor.
• Manages revenue growth.
• Experience managing P&L’s of $20M+.

People Management

• Assists Hospital Managers with interviewing, hiring, and resolving personnel issues.
• Conducts Hospital Manager performance reviews and oversees career development.
• Ensures hospitals comply with all federal and state human resource policies (I-9, DEA, OSHA).
• Makes recommendations for staff training and development.

Client Relations

• Develops, champions, and drives client retention initiatives.
• Directs and oversees tactics for increasing new client visits.
• Assesses the quality of client service and provides direction for enhancements.

Requirements and Personal Attributes

• 5+ years of Veterinary / animal health or human health management experience is a plus
• Bachelor’s degree or equivalent education is required.
• Passion and understanding of the human-animal bond
• Possesses a self-directed attitude and an ability to work independently.
• Demonstrates sound judgment, good problem-solving skills, and effective decision-making abilities.
• Willingness to travel up to approximately 75% of the time.
• Multi-site Business Operations experience is required, ideally 10+ locations.
• Ability to roll up your sleeves and get things done with enthusiastic participation

Compensation

The salary range for the position is $115,000 annually. This role is also eligible for annual bonus incentive.