Job Summary

The Director, Legal Operations will lead and oversee all aspects of legal operations for the NVA Legal, Compliance & Government Relations team. This role is responsible for driving operational efficiency, developing metrics and KPIs, implementing scalable processes, managing budgets and vendors, and developing and executing a comprehensive legal technology roadmap. The position will serve as a strategic partner to leadership, enabling the Legal, Compliance and Government Relations function to operate effectively in a complex, multi-site environment.

*We welcome applicants from across the U.S. to apply however preference will be given to those who are local to the Nashville, TN area.

Key Responsibilities

Legal Operations & Strategy:

• Lead the design, implementation, and continuous improvement of legal operations processes and infrastructure.
• Develop and execute a legal operations strategy aligned with business and legal priorities.
• Establish and track KPIs and metrics to measure legal function effectiveness.
• Support strategic initiatives, including corporate maturity and IPO-readiness efforts.

Technology & Innovation:

• Develop and implement a multi-year legal technology roadmap.
• Evaluate and manage legal technology solutions (CLM, e-billing, matter management).
• Drive adoption of workflow automation, AI-enabled tools, and analytics capabilities.
• Partner with IT for system integration and scalability.

Process Optimization & Efficiency:

• Streamline legal workflows and reduce manual processes.
• Implement standardized templates and playbooks.
• Improve contract lifecycle management processes.
• Optimize outside counsel usage and spend management.

Financial Management & Vendor Oversight:

• Manage legal budget planning, forecasting, and tracking.
• Oversee outside counsel relationships and performance.
• Implement e-billing and cost control processes.

Governance, Risk & Compliance Support:

• Support governance, compliance, and risk initiatives.
• Ensure documentation and audit readiness.

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• 6+  years of relevant experience in legal operations.
• Experience with legal technology and process improvement essential.
• Strong project management and analytical skills.

Key Competencies

• Strategic thinking and execution
• Process improvement mindset
• Cross-functional collaboration
• Change management leadership

Physical Demands of the Job

Predominantly office-based work with prolonged sitting, computer use, presentations, and meetings. Travel is expected but less than 20%, and may include occasional visits to company events, Legal Team offsites and meetings, or hospital sites. Standard office demands apply with occasional evening or weekend work as business needs require.

Job requirements, including essential job responsibilities, key deliverables and outcomes, and success metrics, all subject to change based on business needs.

FLSA Classification: Exempt

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada.  Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life. 

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next 

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life. 

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us: