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Manager, ECommerce Clinic Growth

Location Remote
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Category
Support Center
Job ID
33328
Role Type
Full-time
Hospital
National Veterinary Associates
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 Manager, Ecommerce Clinic Growth

About

National Veterinary Associates is one of the largest and most respected communities of veterinary hospitals in the world,operatingnearly 1,000hospitals in North America and caring for more than 8,000,000 animals every year.That’sa lot of pets, a lot of families, and a lot of people showing up every day because they genuinely love what they do. NVA is backed by JAB Holding, and every person who joins us is driven by the same mission: excellent, accessible care that improves the lives of animals and the people who love them.We’vebeen at this for 25+yearsandwe’rejust getting to the good part.

Team & Position:

Our ecommerce business is early stage, fast growing, and built to support veterinary clinics through localized online storefronts. We are building the Clinic Growth team from the ground up, and this role will play a critical part in defining what great clinic engagement looks like at scale.

The Manager, Clinic Growth will own clinic engagement and performance across our hospital network,operatingas a business leader responsible for driving adoption, trust, and growthof Ecommerce. This role sits at the intersection of strategy, analytics, and field execution, shaping both how clinics grow with ecommerce and how they experience it day to day.

Success in this role is rooted in trust. Clinics that see ecommerce as a partner in their success engage more deeply and growfaster, andbuilding that belief is core to the role.

This position reports to theSeniorDirector, Ecommerce and is expected to shape the model, not just run it, bringing a strong point of view, connecting insights across the business, and helping define the future of clinic growth.

WhatYou’llDo

Own Clinic Growth & Performance

  • Own and evolve the strategy for clinic growth, defining what great looks like across adoption, engagement, and business impact at scale

  • Operate like a GM for clinic growth, owning outcomes across a portfolio of clinics and directly influencing performance

  • Act as a strategic thought partner to leadership, bringing a clear point of view on where to focus and how to drive the greatest impact

  • Build deepexpertisein how the ecommerce platformactually worksin clinics,identifyingwhat drives growth versus friction

  • Partner with Analytics to turn data into clear insights, including health signals, segmentation, and growth opportunities

  • Get out of dashboards and into clinics to see what is really happening and why

  • Turn what top-performing clinics do into scalable playbooks

  • Diagnose underperformance and lead targeted actions that drive meaningful, lasting change

  • Define and own the key metrics that make performance simple, visible, and actionable

  • Continuously evolve the strategy as the network and platform grow

Be a True Partner to Clinics

  • Build strong, trusted relationships by understanding how clinicsactually operateday to day

  • Act as a growth partner, helping clinics get real value from ecommerce, not just use the tools

  • Proactively spot disengagement and step in early to re-engage clinics before performance drops

  • Roll up your sleeves with clinics when needed to reset momentum and drive change

  • Shape the experience soteamfeels like a partner in success, not a corporate requirement

  • Represent the voice of the clinic and close gaps between strategy and reality

Lead & Build a High-ImpactTeam

  • Build and lead a team that thinks strategically and executes with urgency

  • Translate strategy into clear priorities and coach team to deliver with confidence

  • Develop leaders whooperatelike business owners, not task managers

  • Create a culture of ownership, curiosity, and genuine care

  • Act as a steady escalation point for complex or high-impact situations

Shape the Bigger Picture

  • Connect insights from clinicsand day-to-dayoperations to influence growth decisions

  • Partner cross-functionally to reduce friction and improve theend-to-endclinic experience

  • Turnwhat works in individual clinicsintoscalable playbooks and systemsthatdrive network-wide impact

WhatWe’reLooking For

  • 6+ years of experience in customer success, strategic account management, clinic or practice operations, ora relatedfield. Experience in veterinary, healthcare, multi-site consumer, or B2B SaaS environments preferred

  • 3+ years of people management experience witha track recordof building and developing strong teams

  • Strong business mindset with a bias for action. You connect strategy to execution and drive measurable outcomes

  • Experience building or evolving a customer or clinic engagement model with measurable results

  • You understand thatperceptiondrives behavior and know how to build trust at scale

  • Strong analytical instincts and comfort using data to drive decisions

  • Credible relationship builder across field and executive levels

  • Clear communicator who can turn complex strategy into simple, actionable direction

  • Familiarity with customer success concepts such as health scoring, success plans, time to value, and NPS or CSAT

  • Experience with ecommerce platforms, practice systems, or digital adoption programs is a plus

  • Comfortable with ambiguity and a builder mindset. You create structure and move forward without waiting for perfect answers

  • You are as comfortable shaping strategy with leadership as you are rolling up your sleeves to drive change in the field

Who You Are

You are the kind of person who can walk out of a strategy session and straight into a clinic and be equally credible in both rooms. You know how to read a dataset and how to read a room. You get energy from hard problems and bring that energy to the people around you.

You care deeply about the clinics you work with, and it shows.When a clinic feels underserved or skeptical of ecommerce, you lean in. You know that trust is what actually drives engagement and growth.

Youdon’twait to behandeda playbook. You build it, test it, pressure test it with smart people, improve it, and then go execute.That’sthe job, andit’swhat excites you.

Compensation

This role has a base salary of $120-135,000 with additional benefits 


National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:
•We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
•All job opportunities and applications are hosted on our official careers site: careers.nva.com
•There is no cost or confidential information required to apply or be considered for a position
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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