Associate, Ecommerce Clinic Growth

Associate, Ecommerce Clinic Growth

National Veterinary Associates is one of the largest and most respected communities of veterinary hospitals in the world, operating nearly 1,000 hospitals in North America and caring for more than 8,000,000 animals every year. That’s a lot of pets, a lot of families, and a lot of people showing up every day because they genuinely love what they do. NVA is backed by JAB Holding, and every person who joins us is driven by the same mission: excellent, accessible care that improves the lives of animals and the people who love them. We’ve been at this for 25+ years and we’re just getting to the good part.

Team & Position:

Our ecommerce business is early stage, fast growing, and built to support veterinary clinics through localized online storefronts. We are building the Clinic Growth team from the ground up, and this role will play a critical part in defining what great clinic engagement looks like at scale.

The Associate, Ecommerce Clinic Success will support a portfolio of clinics by helping teams grow Home Delivery adoption, optimize workflows, and build confidence with ecommerce. Clinics own their performance. This role helps clinics and field teams identify opportunities, remove barriers, and take practical actions that support growth against key metrics. 

Associates on the Clinic Growth team share a common foundation of clinic support, training, and initiative execution. Each Associate will also take on specialized ownership areas based on team priorities, strengths, and business needs. 

This position reports to the Manager, Clinic Success and is expected to bring curiosity, ownership, and a strong service mindset to helping clinics succeed with Home Delivery. 

Support Clinic Growth and Adoption

·Support a portfolio of clinics by helping teams increase Home Delivery awareness, confidence, and adoption 

·Help clinics optimize day to day workflows to improve key metrics such as adoption, engagement, and order approval speed 

·Monitor clinic trends and identify where additional support, training, or follow up may be needed 

·Partner with Division Directors, Regional Operations leaders, and Hospital Managers to support local growth priorities 

·Help clinics understand what is working in top performing locations and how those practices can be applied more broadly 

·Share clinic feedback and recurring themes with the broader team to improve programs and resources 

·Proactively use clinic performance trends and health data to identify at-risk or growth opportunities, prioritize outreach, and provide targeted support that helps improve adoption and utilization. 

Build Trusted Clinic and Field Partnerships

·Build strong relationships with clinics and field teams by understanding how they operate day to day 

·Serve as a practical partner to clinics as they navigate Home Delivery questions, opportunities, and barriers 

·Provide 1:1 clinic support when deeper engagement is needed 

·Help clinics work through challenging situations with empathy, clarity, and follow through 

·Represent the voice of clinics and help close gaps between strategy and day to day execution 

·Through "Voice of the Clinic", identify recurring clinic needs and successful approaches, and help turn those learnings into scalable actions.

Deliver Training and Engagement

·Participate in lunch and learns, clinic trainings, and divisional meetings as needed 

·Deliver coaching and enablement that helps clinic teams feel comfortable and authentic discussing Home Delivery with clients 

·Support engagement programs, contests, campaigns, and activation efforts that create momentum and drive adoption 

·Reinforce simple workflows and best practices that help clinics make Home Delivery part of their routine and support KPI improvement 

Execute Initiatives and Support Team Operations

·Execute assigned portfolio wide initiatives such as speed to order approval, clinic activation efforts, or workflow improvement programs 

·Use clinic feedback and KPI trends to adjust follow up, reinforce workflows, and support sustained adoption 

·Coordinate with peers to support consistent execution across clinics and divisions 

·Monitor and respond to Home Delivery inbox activity as part of shared team coverage 

·Help resolve clinic questions and issues by coordinating with internal teams and platform partners 

·Support manufacturer funded or partner supported initiatives when aligned to Clinic Success priorities 

·3 to 5 years of experience in clinic operations, multi-site operations, customer success, account management, training, field enablement, or a related field 

·Vet med, animal health, or clinic operations experience preferred but not required 

·Former hospital managers or practice managers are especially strong fits 

·Strong relationship builder who earns trust with clinics and field teams 

·Comfortable using data and feedback to identify opportunities and prioritize action 

·Clear, practical communicator who can turn ideas into action 

·Hands on problem solver who follows through and keeps momentum moving 

·Travel is expected to be no more than 10% to visit and engage with clinics

You are someone who builds trust quickly because you listen first, understand how clinics operate, and show up with practical support. You care about helping clinic teams succeed and you know adoption grows when people see how Home Delivery can make work easier, improve the client experience, and support the business. 

You like being close to the field. You are comfortable joining a lunch and learn, helping a clinic work through a challenge, presenting at a divisional meeting, or following up on an issue that is slowing adoption. 

You bring energy, persistence, and curiosity. You do not need a perfect playbook to get started. You learn what works, share it with others, and help improve the way the team supports clinics over time. 

Salary: $75,000 - $100,000

FSLA Status: Exempt