Analyst, Service-Line & Growth Strategy

Job Summary

The Analyst, Service-Line & Growth Strategy, builds the operating and financial analysis used to determine whether a specific service can work in a specific market, what it will take to launch or expand it, and how quickly it should scale. The role focuses at the service-line level, analyzing demand, current performance, available capacity, staffing, throughput, and growth potential for GP, Specialty, ER/Urgent Care, Pet Resort, and other identified opportunities.

Working under the Director, Service-Line & Growth Strategy, the role converts a service opportunity into explicit operating assumptions - volume, staffing, throughput, ramp, equipment/capacity requirements, and relevant constraints - and supports the resulting business case and investment recommendation. After launch, the role compares early actual performance with the original assumptions and uses the variance to improve future service-line models.

Core Responsibilities

• Analyze service-line performance, demand, available capacity, utilization, and growth potential for assigned markets and opportunities.
• Support specialty and service-gap assessments that identify where demand is not adequately served by the current market service mix.
• Build volume, staffing, throughput, capacity, and ramp models for proposed new services and expansions.
• Incorporate Operational Excellence KPIs, labor/staffing realities, productivity, capacity limits, and other operating constraints into service-line assumptions.
• Quantify the operating requirements of proposed services, including relevant equipment, clinical capability, staffing, and capacity needs provided by cross-functional partners.
• Prepare scenario analyses, sensitivities, and business-case support for service-line investment recommendations.
• Track early results for launched or expanded services against approved volume, staffing, throughput, ramp, and performance assumptions.
• For Senior Analyst-level work, independently structure complex service-line models, diagnose variances, and refine assumptions based on actual performance.

Key Deliverables and Outcomes

• Service-line demand, performance, capacity, and growth-potential analyses for assigned opportunities.
• Volume, staffing, throughput, capacity, and ramp models that define how a proposed service is expected to operate.
• Service-gap and scenario analyses supporting decisions to add, expand, reposition, or rationalize services.
• Business-case analytical support with clearly documented operating assumptions and sensitivities.
• Early-performance reviews comparing actual service results with original assumptions and updating future models accordingly.

Success Metrics

• Accuracy and completeness of volume, staffing, throughput, capacity, and ramp assumptions.
• Timeliness of analytical support for service-gap assessments, growth plans, and investment business cases.
• Degree to which models reflect realistic operating constraints rather than theoretical demand alone.
• Quality of sensitivity analysis and documentation of the assumptions that most affect service-line viability.
• For Senior Analyst-level work, effectiveness in using actual post-launch performance to diagnose variances and improve future models.

Key Internal and External Stakeholders

• Internal: Director, Service-Line & Growth Strategy; Manager, Portfolio Strategy & Investment Governance; Sr. Director, Market Development; Operational Excellence; Medical Leadership; Hospital Operations; Talent Acquisition; Finance and FP&A; Growth; Clinical L&D / Training; Data Scientist, Market Development.
• External: Service-line, clinical, equipment, or market data providers and advisors used for assigned analyses, as applicable.

Experience

• Experience in service-line analytics, growth analytics, healthcare analytics, strategic finance, operations analytics, consulting, or a related analytical role.
• Demonstrated ability to analyze service demand, current performance, capacity, staffing, throughput, and growth potential.
• Experience building volume, staffing, throughput, ramp, or operating models for new or expanded services.
• Ability to incorporate operational constraints and KPIs into financial or strategic models and test key sensitivities.
• Experience supporting business cases and comparing early actual performance with original launch or growth assumptions.
• For Senior Analyst level, demonstrated ability to independently structure complex service-line analyses and diagnose performance variances.
• Experience in veterinary, animal health, specialty or emergency healthcare, or another clinical services environment preferred.

Education, Certifications, and Licensing

• Bachelor's degree in Business, Finance, Economics, Analytics, Healthcare Administration, Operations, or a related field, or equivalent experience, required.
• Advanced degree in Business, Analytics, Finance, or Healthcare preferred for Senior Analyst-level work.
• Relevant analytics, finance, or healthcare strategy credentials are a plus but not required.

Physical Demands

This role is primarily sedentary and performed in an office or remote environment. It may require occasional travel, extended periods of sitting, and regular use of a computer and standard office equipment.

Job requirements, responsibilities, deliverables, outcomes, and success metrics are subject to change based on business needs.

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada.  Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life. 

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next 

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life. 

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us: