Veterinary Receptionist - Experience Required

Veterinary Receptionist (Experience Required)

Full-Time or Part-Time | Northport, Alabama

We are seeking an experienced Veterinary Client Service Representative (CSR) to join our well-established, high-volume, 2.5-doctor animal practice in Northport, Alabama. We’re looking for an energetic, positive individual who is highly organized, excels at multi-tasking, and truly enjoys helping both people and their pets.

With exciting changes ahead for our practice—including system updates and renovations—flexibility, adaptability, and comfort with change are strong advantages.

Position Highlights

• Open to full-time or part-time candidates

• Experience required in a veterinary environment

• AVImark experience is HIGHLY preferred

• Change management or adaptability to new systems and processes is a plus

Responsibilities

• Provide excellent, compassionate client service both in person and over the phone

• Greet clients, check patients in and out, and manage payment processing

• Answer multi-line phone calls, screen needs, and schedule appointments

• Process incoming and outgoing mail and email and other client communications

• Maintain a clean and organized client lobby

• Accurately document client information, communication notes, and other patient data

• Escalate complex or sensitive situations to senior staff when needed

• Collaborate closely with the team to support smooth patient flow and a positive client experience

Skills & Requirements

• Veterinary reception experience required***

• AVImark experience strongly preferred***

• Ability to learn and understand basic veterinary concepts (vaccines, preventatives, common conditions)

• Strong multitasking, communication, and organizational skills

• Ability to work both independently and as part of a team

• Professional, friendly, and calm under pressure

Hours & Compensation

• Position available as full-time or part-time (minimum 20 hours per week)

• Pay is commensurate with experience

*How to Apply*

Please email your resume and a cute pet photo to our Hospital Manager at haley.jenkins@nva.com