Veterinary Customer Service Representative & Patient Care Technician

About Lee's Summit Animal Hospital

At Lee's Summit Animal Hospital, we are dedicated to delivering exceptional veterinary care for animals of all kinds. From cuddly cats and playful pups to exotic creatures like monkeys and bearded dragons, we embrace the joy of caring for a diverse range of species. With a talented team of six veterinarians, we provide a comprehensive suite of services—including preventive care, emergency treatments, and surgeries—ensuring every patient receives top-notch care tailored to their needs.

We are seeking a Veterinary Customer Service Representative & Kennel Technician to join our team. This role combines front-desk client service with hands-on patient and kennel care 1–2 days per week. The ideal candidate enjoys working with both people and animals, thrives in a collaborative environment, and is committed to providing excellent care and service.

Key ResponsibilitiesClient Service & Front Desk Duties

• Greet clients warmly and provide outstanding customer service
• Check and respond to emails and text messages
• Answer phones, schedule appointments, and manage client inquiries
• Maintain accurate client and patient records
• Assist veterinarians and technicians with administrative tasks
• Process check-ins, check-outs, and payments
• Keep the reception and waiting areas clean, organized, and welcoming

Patient Care Duties (1–2 days per week)

• Ensure kennel and hospitalized patient areas are clean, sanitized, and well-maintained
• Provide daily care to hospitalized patients, including walking, feeding, and ensuring access to water
• Clean, change, and disinfect cages and runs as needed
• Transfer animals between quarters as required
• Wash, dry, fold, and store hospital laundry, bedding, and towels
• Keep exam room and staff break room clean and tidy
• Read and accurately interpret patient charts and treatment sheets
• Communicate patient needs clearly with the veterinary technician team
• Monitor patient behavior and promptly report concerns
• Escalate health concerns to a Veterinary Technician or Veterinarian in a timely manner
• Properly restrain animals as needed
• Assist with supply orders

Qualifications

• Basic veterinary medicine knowledge preferred
• Strong customer service and interpersonal skills
• Ability to read and interpret treatment sheets
• Basic computer skills (Microsoft Office, email)
• Professional and courteous demeanor
• Willingness to learn and adapt in a fast-paced environment
• Strong attention to detail and ability to follow protocols
• Self-motivated with the ability to prioritize tasks
• Works well in a team-oriented environment
• High school diploma or equivalent preferred
• Prior kennel or veterinary experience preferred but not required
• Reliability and dependability are required
• Ability to work weekends