Customer Service Representative

Job Description

The Champions Forest Animal Customer Service Representative serves as the primary point of contact for clients, providing exceptional customer service while supporting the medical team in a fast paced veterinary clinic environment. This role is responsible for scheduling appointments, managing client communications, processing payments, and ensuring a welcoming and organized experience for both clients and their pets. 

Key Responsibilities

Greet clients and patients warmly in person and over the phone

Schedule, confirm, and manage appointments efficiently

Answer questions regarding clinic services, procedures, pricing, and policies

Process payments, invoices, and insurance documentation accurately

Maintain accurate client and patient records 

Triage incoming calls, e-mails, and messages

Coordinate communication between veterinarians, technicians, and clients

Maintain clinic aesthetics by keeping a clean, organized, and welcoming space

Adhere to clinic policies, procedures, and confidentiality requirements

We are a small clinic, all our employees are cross-trained, you will receive hands on animal training to be able to jump in wherever and whenever needed during the day to ensure daily operations run smoothly.

Qualifications

Experience in a Veterinary Clinic or animal care setting

Knowledge of common veterinary terminology and services

Bilingual is a plus - not required

Ability to sit and stand for extended periods of time

Comfort working around animals of varying sizes and temperaments, including exotic animals

Emotional resilience when dealing with injured, sick, or grieving pets and their owners