Skip to main content
Job Details

Customer Service Representative

Location Gig Harbor, Washington
Apply
Category
Support Staff
Job ID
33707
Role Type
Full-time
Hospital
Harbor Animal Hospital
Refer this Job

Job Title: Veterinary Customer Service Representative

Location: Gig Harbor, WA
Job Type: Full-time
Salary: Hourly $18-$22

About Us:
At Harbor Animal Hospital, we’re dedicated to providing compassionate, high-quality care to pets and peace of mind to their owners. We’re seeking a friendly, organized, and detail-oriented Customer Service Representative to join our veterinary team and be the first point of contact for our clients.

Key Responsibilities:

  • Greet and assist clients in person, by phone, and via email, providing exceptional service with a positive attitude.
  • Schedule and manage appointments efficiently, including follow-ups and reminders.
  • Answer client inquiries regarding pet care, services, and clinic policies.
  • Maintain accurate client and patient records in our database.
  • Process payments and handle billing inquiries.
  • Collaborate with veterinary staff to ensure smooth clinic operations.
  • Handle client concerns or complaints professionally, escalating when necessary.

Qualifications:

  • Previous customer service experience, preferably in a veterinary, medical, or pet-related setting.
  • Strong communication and interpersonal skills.
  • Comfortable using computer systems and scheduling software.
  • Ability to multitask in a fast-paced environment.
  • Compassion for animals and their owners.
  • High school diploma or equivalent; additional education in animal care is a plus.

Benefits:

  • Competitive salary and bonus opportunities.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Opportunities for professional development and growth.
  • A supportive and friendly work environment surrounded by animals you’ll love.
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:
•We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
•We may also contact you via text message from an identified NVA representative for recruiting-related communication
•All job opportunities and applications are hosted on our official careers site: careers.nva.com
•There is no cost or confidential information required to apply or be considered for a position
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
Apply
Explore The Area
Explore The Area

Discover Exciting Career Opportunities

You have not saved any jobs yet.

You have not viewed any jobs yet.

Learn More About NVA

  • Explore Your Future as a Veterinary Technician with NVA

    Discover hands-on learning, expert mentorship, and real-world experience through NVA’s Veterinary Technician Program. Whether you're just starting out or advancing your career, we’re here to support your journey every step of the way.

    Read More

  • Our Locations

    With over 1,000 hospitals across the U.S. and Canada, you have a place at NVA no matter where your career takes you.

    Read More

  • Empowering Veterinary Practice Managers at NVA

    At NVA, we recognize the vital role practice managers play in creating thriving veterinary teams. Explore resources, support, and growth opportunities tailored to help you lead with confidence, streamline operations, and foster a positive clinic culture.

    Read More

Read More

Join Our Talent Community

Your one-stop shop for updates, alerts, and news about new opportunities at NVA.

Join Community

Sign Up For Job Alerts

Don’t see what you're looking for? Sign up and we’ll notify you when roles become available.

Interested In

  • Support Staff, Gig Harbor, Washington, United StatesRemove

By signing up, I acknowledge I have read the NVA privacy policy  , and I wish to receive email communications. I understand I can opt-out from receiving email communications at any time.