Veterinary Technician

Job Summary​

• Follows time clock procedures for clocking in and out at the start and end of the shift​

• Reports to work on time for each shift and remains until the end of shift ​

• Ensures the Rooms, Treatment, Dental and Surgery are clean and tidy, always maintaining a professional appearance​

• During down time, an assistant should fill medications, call clients back, and assists the Hospital Manager with special projects.​

• Greets clients professionally, in person and on the telephone​

• Maintains a professional and calm demeanor with all clients​

• Reviews patient’s records and collects information to make necessary recommendations​

• Completes check-in and check-outs, providing all appropriate handouts, rabies tags and certificates, consent and release forms, pre-surgery instruction sheets, etc.​

• Educates clients on products and services and responds to routine medical care questions (for example, vaccination schedules for puppies and kittens, worming, or flea treatment) in person or over the phone​

• Schedules appointments ​

• Follows up with clients via phone after a patient visit/surgery or to schedule a doctor recommended treatment ​

• Prepares condolences and other correspondence for the doctors and/or Hospital Manager​

• Assists emotional and/or grieving clients​

• Fill prescriptions once approved either in house or by contacting outside pharmacy​

• Assist emotional and grieving clients with care, compassion, and patience​

• Provides cost estimates and prepares client invoices while informing clients of credit policies and any outstanding balances​

• Assist Clients in applying for Care Credit and/or Scratch Pay and creates repayment plans for clients, including completion of a Promise to Pay if needed​

• Enters charges accurately into the computer using appropriate codes, and process client credit card payments​

• Assist the technician in obtaining lab tests and minimize separation time for client and pet​

• Assist in ensuring that each room is cleaned and fully stocked ​

• Accompanies the doctor in the room to assist with entering charges, notes, and to restrain the pet. Never allow the client to restrain​

• Obtain a temperature for medical cases​

• Always ask, “Do you have any questions for me or Dr. _______”?​

• Clean surgical instruments, sterilize and prepare surgical packs daily​

• Perform Radiographs, Monitor pet’s vitals, administrator treatments, and process in house lab work​

• Prepare discharge instructions​

• Prepare lab work for transport to lab​

• Experienced in excellent customer service​

• Basic/Intermediate veterinary medical knowledge, including products and services, is desired​

• English language ​

• Proficient with computers and typing ​

• Excellent telephone skills​

• Excellent oral and written communication skills​

• Interpersonal skills​

• Strong computer skills (Microsoft Office, E-mail, and AVImark experience preferred)​

• Strong organizational skills​

• Typing skills (accuracy)​

• Payment handling skills​

• Professional and courteous​

• Flexibility​

• Willingness to learn​

• Ability to remain calm under pressure​

• Attention to detail​

• Time management​

• Works well in team environment​

• Adherence to procedures and protocols​

• Self-starter and able to work with minimal supervision

• High school diploma​

• Bachelors' degree a plus​

• Prior veterinary experience preferred but not required​