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Job Details

Customer Service Representative

Location Chicago, Illinois
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Category
Support Staff
Job ID
33565
Role Type
Full-time
Hospital
Burnham Park Animal Hospital
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Job Description

Customer Service Representative

Burnham Park Animal Hospital | Chicago, IL
Full-Time or Part-Time Opportunity

About Us

We are a 5‑doctor, AAHA‑accredited general practice veterinary hospital located in Chicago’s South Loop. Our state‑of‑the‑art facility includes a fully equipped surgical suite, an in‑house diagnostic laboratory, a radiology suite with digital radiography and ultrasonography, and a full kennel with secured outdoor walking areas.

We are currently seeking a full‑time Customer Service Representative to join our friendly, fast‑paced team.

Please note: Due to our South Loop location, employee parking is not available. However, multiple bus and train routes are conveniently located within two blocks of the hospital.

About You

The ideal candidate:

  • Has customer service experience in a veterinary setting
  • Enjoys working in an upbeat, fast‑paced environment with a high level of client interaction
  • Has experience scheduling appointments, answering phones, and processing payments
  • Is a self‑motivated team player who values collaboration with clients and veterinary staff
  • Demonstrates excellent communication skills and can comfortably multitask
  • Is compassionate, patient, and empathetic, with a genuine love for pets and their people
  • Has experience with AviMark software or is willing to learn
  • Is available to work evenings and weekends

Compensation & Benefits

Compensation

  • Competitive hourly wage ranging from $18.00 to $20.00, based on experience and qualifications

Benefits

  • Comprehensive Medical, Dental, and Vision insurance coverage
  • 401(k) retirement savings plan
  • Health Savings Account (HSA)
  • Paid Time Off (PTO)
  • Employee discounts
  • Additional allowances as applicable

Schedule may include:

  • Day shifts
  • Evening shifts
  • Weekends
  • Holidays
  • Monday–Friday availability

Required Experience

  • Veterinary experience: 1 year (required)
  • Front desk/customer service experience: 2 years (required)

Preferred Availability:

  • Day shifts
  • Evening shifts
  • Weekends

Work Location

  • On-site in South Loop Chicago, IL
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:
•We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
•We may also contact you via text message from an identified NVA representative for recruiting-related communication
•All job opportunities and applications are hosted on our official careers site: careers.nva.com
•There is no cost or confidential information required to apply or be considered for a position
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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