Client Services Lead

LEAD RECEPTIONIST

Job Summary

In addition to the responsibilities outlined below, the Lead Receptionist is an invaluable member of the hospital team who works directly with the Hospital Manager, Managing Veterinarian, and supporting client services staff. This individual has oversight of the Receptionist staff to ensure productive and quality veterinary care at all times.

Job Responsibilities

• *Performs all duties of a Receptionist.

• *Leads and mentors a team of Receptionist staff while ensuring that policies and protocols are followed at all times.

• *Delegates responsibilities to Receptionist staff to ensure efficient use of scheduled staff at all times.

• *Acts as a liaison between front office staff and the medical staff to ensure that questions and concerns are addressed in a timely manner.

• *Works collaboratively with Client Service team to ensure that all Clients & Patients are being cared for properly and moving through the system efficiently.

• *Works collaboratively with all staff in organizing the Client Service team to ensure quality Client & Patient care and staff productivity, while maintaining a smooth flow of hospital operations.

• *Manages client traffic, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment.

• *Assists Hospital Manager with the training of new employees, interns, and volunteers; preparation of department meetings and staff memos

• *Provides regular communication and input to Hospital Manager to keep him/her informed about site situations, staff, intern, and volunteer concerns, continuing or developing employee performance issues, client needs or issues, maintenance or supply needs, workload concerns etc.

Skills and Basic Qualifications

• Along with a positive attitude and a high degree of energy, you will have excellent communication skills, the ability to lead and motivate a team of Client Services Staff and work effectively and efficiently in a fast-paced environment.

• *Ability to effectively handle & deescalate upset clients.

• *Must be able to handle the physical and emotional aspect of work in a veterinary hospital environment.

• *Models a professional and courteous manner with staff and clients.

• *Commitment to ongoing development and growth.

• *Must have active listening, critical thinking, complex problem solving, time management, judgment and decision making skills.

AVIMARK experience preferred.

Job Type: Full-time

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Saturday availability

Experience:

• management: 2 year (Preferred)
• veterinary: 2 year (Preferred)
• veterinary receptionist: 4 years (Preferred)

Work Location: In person