Customer Service Representative

Customer Service Representative (CSR) – Full-Time

Kruger Animal Hospital – Bloomington, IL

Kruger Animal Hospital is looking for a friendly, organized, and client-focused Customer Service Representative to join our team. As the first point of contact for our clients, you’ll play a key role in creating a positive and welcoming experience for both pets and their people.

What You’ll Do

• Greet clients and patients, creating a warm and welcoming environment
• Answer phones, schedule appointments, and respond to client questions
• Process check-ins, discharges, and payments
• Manage incoming and outgoing emails and text communications
• Maintain a clean and organized front desk and lobby area
• Accurately document client and patient information in our practice management system
• Escalate complex questions or concerns to the appropriate team members

What We’re Looking For

• Minimum 1 year of client service or reception experience (veterinary experience preferred)
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Positive, team-oriented attitude
• Passion for delivering excellent client care

What We Offer

• Pay Range: $16.00–$17.25/hour
• Health insurance & Supplemental insurance (dental, vision, life, disability, etc.)
• 401(k) with company match
• Competitive PTO plan
• Staff pet discount
• Uniform allowance
• Bonus opportunities
• Free mental health benefit options

If you enjoy working with people, thrive in a team environment, and want to be part of a practice that truly values client and patient care—we’d love to connect.