Customer Service Representative - Veterinary Experience Required

Seven Bends Veterinary Hospital seeking an experienced Customer Service Representative to join our team! We are willing to consider part-time and full-time applicants with a minimum of one-year experience in a veterinary practice. If you are passionate about animals and dedicated to exceptional client service, our hospital may be the right fit for you!

We are a busy general practice providing exceptional care to small animal patients (cats & dogs) five day per week, Monday - Friday with no weekends or late evenings required (shifts vary from 7am to 6pm). Our hospital is a beautiful 9,500 sq. ft. state of the art facility with tenured veterinarians and support staff. We offer a wide range of benefits, to include medical insurances, disability and life insurance, paid time off, and pet care. Additional details will be provided during interview process.

Please note: Our grounds and hospital is a smoke-free, drug-free, and alcohol-free workplace.

Responsibilities include, but are not limited to:

- Greet clients and their pets with warmth and enthusiasm

- Manage incoming calls, emails, and text messages while providing responsive service and support

- Schedule appointments, handle billing inquiries, and process payments

- Invoicing client charges and filling prescriptions

- Maintain the cleanliness and organization of the reception area

- Provide information on hospital services, policies, and procedures

- Collect and manage patient records with confidentiality and attention to detail

Qualifications:

- Experience in a customer service position (ideally in a veterinary setting)

- Strong interpersonal skills, with the ability to make clients feel welcome and at ease

- Exceptional organizational skills and the ability to multitask effectively in a fast-paced environment

- Ability to work and communicate effectively in a team setting

- Proficient in using computers and standard office software

- A compassionate nature and a genuine love for animals

Requirements:

- Must be a minimum of 18 years old

- Reliable transportation

- Regular attendance and punctuality

- Able to meet physical demand to include sitting, standing, and/or walking for extended periods

Salary starting at $15.00 per hour, consideration of increase based on experience.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

•We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

•All job opportunities and applications are hosted on our official careers site: careers.nva.com

•There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.