Part Time Client Service Representative

We are seeking a friendly, compassionate, and organized Veterinary Receptionist to join our team! As the first point of contact for clients and their pets, the receptionist plays a vital role in creating a welcoming and efficient front office experience. This position requires excellent communication skills, multitasking abilities, and a genuine love for animals.

Key Responsibilities:

• Greet clients and their pets warmly upon arrival and assist with check-in procedures
• Answer multi-line phone system; schedule appointments, answer questions, and direct calls appropriately
• Maintain accurate patient and client records using veterinary management software (e.g. Avimark)
• Process payments and handle cash and credit card
• Communicate with clients about upcoming appointments, reminders, and follow-ups
• Coordinate with veterinary technicians and veterinarians to ensure smooth patient flow
• Maintain a clean and organized front desk and waiting area
• Handle emergency calls calmly and efficiently, following clinic protocols
• Assist with light administrative tasks such as filing, scanning, and email correspondence

Qualifications:

• High school diploma or equivalent required
• Previous experience in a veterinary, medical, or customer service setting preferred
• Proficiency with computers and experience using scheduling or veterinary software (e.g., AVImark,) is a plus.
• Strong interpersonal and communication skills
• Ability to handle sensitive or emotional situations with empathy and professionalism
• Detail-oriented with strong organizational and multitasking skills
• Comfortable working around animals of all sizes and temperaments

Working Conditions:

• Fast-paced clinic environment
• Possible exposure to pets of various temperaments, bodily fluids, and animal dander
• May require evening, weekend, or holiday hours depending on clinic schedule.

Benefits:

• Employee discounts on veterinary services
• Supportive and team-oriented work environment
• Scrub allowance after 90 days

To Apply: Please submit your resume and a brief description highlighting your experience and interest in veterinary medicine to info@pethavenvet.com.

Pet Haven Veterinary Clinic is an equal opportunity employer and welcomes applicants from all backgrounds.