Client Services Representative

Job Responsibilities

· Responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. Models a professional and courteous manner with staff and clients. Maintain awareness of client experience while waiting – communicating with the client when necessary.

· Ability to greet patient by name when approaching the counter.

· Promotion of Paw Plans and any other clinic initiatives set forth by the Leadership Team

· Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in-hospital procedures, and other services that require the doctors’ and technicians’ time.

· Ensuring client information is accurate before client leaves: email, address and phone numbers.

· Helps with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc.

· Flag clients once the reception check-in process is complete

· Assists technician in filling prescriptions for clients.

· Performs over-the-counter sales of merchandise such as food and special diets, shampoos, flea and tick control products, heartworm, etc. Demonstrates a technical knowledge of products and is capable of assisting clients with their product needs. Including at home delivery options.

· Invoices clients, collects fees, makes change and obtains authorization for credit charges following the credit policies of the hospital.

· Demonstrates basic emergency procedures and can give proper information on transporting the patient to the hospital. Responsible for advising hospital staff about incoming emergencies.

· Maintains appearance and cleanliness of the waiting room, exam rooms and reception area, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc.

· Prepares and sends welcome letters, new client information packets, referral and thank you letters, condolences, long wait notes, and other correspondence for the doctors and/or Hospital Manager.

· Demonstrates a full working knowledge of AVImark procedures and functional applications.

· Check/respond to email