Client Service Representative

Value Vet in Urbandale, IA is seeking an experienced veterinary professional to join our growing TEAM!

We are proud of our beautiful, modern hospital, with 9 doctors providing comprehensive, progressive treatment plans to our furry friends. Value Vet offers the experience of a full-service veterinarian with walk-in clinic convenience and fair prices. Our team is dedicated to making high quality care accessible to all pet owners in our community.

We are looking for a competent and dependable Pet Care Coordinator to help with client-patient relations. The ideal candidate will be a hard-working & dependable professional able to undertake a variety of office support tasks and work diligently under pressure. This person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results.

Responsibilities & Skills

· Provides friendly, excellent and expeditious client experience; warmly greets clients, responds to questions; processes incoming and outgoing patients, and handles payments.

· Answers phone calls, which may involve answering questions, screening for service needs, and scheduling surgery appointments.

· Handles incoming and outgoing mail and e-mail.

· Monitors client waiting area to ensure cleanliness.

· Documents and maintains client information, service data and other pertinent information within practice management software.

· Escalates complex matters to senior staff.

· Proficient with Microsoft Office (Word, Excel, Outlook)

· Minimum of 1 year medical or veterinary experience required.

Why Value Vet?

• Supportive, growth-minded environment for you to continue your development
• Low turnover, friendly environment
• Open/honest communication
• Reviews/Feedback on a regular basis
• Walk In patients only, provides a variety of cases every day. No day is the same!
• Medical team that is committed to highest quality of medicine

Benefits:

· We are closed every Saturday & Sunday

· Medical/Dental/Vision

· Employee Pet Discount

· Paid Holidays

· Paid Time Off

· 401k

· Short Term/Long Term Disability

· Life Insurance

For more information about our hospital, please visit https://www.valueveturbandale.com/