Veterinary Receptionist / Client Liaison

River Road Pet Clinic | Tucson, AZ

Full-Time or Part-Time | Pay Based on Experience

Love Animals? Great With People? We'd Love to Meet You!

River Road Pet Clinic is looking for a friendly, dependable, and motivated Client Liaison to join our team!

We're a small animal veterinary hospital in Northeast Tucson with wonderful clients and a team that genuinely cares about the pets and people we serve.

Our Client Liaisons are often the first and last people our clients interact with, and we believe those interactions make a lasting difference.

We're looking for someone who enjoys helping people, communicates well, and can stay calm and organized when things get busy. Veterinary medicine can be unpredictable, and some days can be emotional or stressful. Having the ability to listen, problem-solve, and show compassion while keeping things moving is an important part of this position.

Previous veterinary experience is preferred, but not required. We're happy to consider candidates with strong customer service skills and a willingness to learn!

What You'll Be Doing

• Greeting clients and their pets and helping them feel welcome.

• Answering phones, scheduling appointments, and responding to client questions.

• Communicating clearly and professionally with clients, veterinarians, and support staff.

• Helping clients understand hospital policies, appointment recommendations, and next steps in their pet's care.

• Managing check-ins, checkouts, payments, and appointment scheduling.

• Maintaining accurate client and patient information in our practice management system.

• Addressing client concerns, finding solutions, and knowing when to involve a manager or medical team member.

• Supporting clients during emotional or difficult situations with patience and compassion.

• Helping keep the front desk organized and supporting the team throughout the day.

What We're Looking For

• Excellent communication skills: You enjoy talking with people, listen carefully, and can communicate clearly and professionally.

• Strong problem-solving skills: You can assess a situation, think through possible solutions, and take initiative when appropriate.

• The ability to stay calm under pressure: You understand that stressful situations happen and can remain professional, patient, and focused.

• Compassion and empathy: You recognize that our clients consider their pets family and that some visits can be especially difficult.

• Organization and attention to detail: You can manage multiple responsibilities while maintaining accuracy.

• A team-first attitude: You're willing to help your coworkers and understand the importance of working together.

• Dependability: Your teammates and our clients can count on you.

• A willingness to learn: You're open to feedback, new information, and developing your skills.

Previous veterinary reception or customer service experience is preferred, but not required.

Experience in a medical office, hospitality, or other customer-facing environment is also valuable.

Why River Road Pet Clinic?

We believe a great client experience starts with a team that feels supported and valued.

Here's what you can expect:

• A close-knit team: Work with people who care about their patients, clients, and one another.

• Meaningful relationships: Get to know our clients and their pets while helping them through every stage of their pet's life.

• Supportive leadership: We value communication, welcome ideas, and believe in helping our team members succeed.

• Opportunities to learn: Build your knowledge of veterinary medicine while developing valuable communication and customer service skills.

• A collaborative environment: Be part of a team where everyone plays an important role in providing quality care.

Position Details

• Full-time or part-time opportunities available

• Pay based on experience and qualifications

• Benefits eligibility based on employment status

• Training and opportunities for professional development

Interested? Let's Talk!

If you're someone who enjoys helping people, loves animals, and takes pride in providing excellent customer service, we'd love to hear from you!

You don't need years of veterinary experience to make a difference here. We're looking for someone with the right attitude, strong communication skills, and a genuine desire to be part of our team.

Apply today and tell us why you'd be a great addition to River Road Pet Clinic!

Learn more about our hospital at www.riverroadpetclinic.com.