Veterinary Receptionist Lead

We are seeking an experienced and motivated Lead Veterinary Receptionist to join our busy four-doctor team at Marbletown Animal Hospital. This leadership role is ideal for someone who excels in client service, front desk organization, and supporting a positive, efficient hospital environment.

Position Overview:
The Lead Receptionist oversees front desk operations and ensures a welcoming, organized, and efficient client experience. This role is responsible for guiding reception workflow, supporting team members, and maintaining clear communication between clients and hospital staff.

Key Responsibilities:

• Lead and support the reception team in daily front desk operations
• Greet clients and their pets warmly upon arrival, ensuring a welcoming environment
• Provide exceptional client service and maintain a positive client experience
• Manage scheduling, phone calls, emails, and text communications, including screening service needs
• Process payments for visits, medications, and products, and assist with overdue account follow-up as needed
• Maintain accurate client records and enter service information into practice management software
• Keep the reception area clean, organized, and presentable
• Assist with training new front desk team members
• Help resolve client concerns in a professional and efficient manner
• Support overall front desk workflow and daily hospital operations

Qualifications:

• Veterinary reception experience preferred
• Must be computer savvy with strong customer service skills
• Friendly, positive attitude with the ability to effectively de-escalate situations
• Ability to multitask in a fast-paced environment
• Organized, dependable, and team-oriented

Work Hours:

• Full-time position with flexible scheduling
• Must be available to work one Saturday per month
• Hospital hours:
  • Monday & Tuesday: 8:00 AM – 7:00 PM
  • Wednesday–Friday: 8:00 AM – 5:00 PM
  • Saturday: 8:30 AM – 3:00 PM

Compensation & Benefits:

• $18–$22/hour based on experience
• Paid Time Off (PTO)
• 401(k) with employer match
• Medical, dental, and vision insurance
• Employee discount for staff pets