Client Care Coordinator

Do you have a passion for pets? Are you looking for a great company to work and grow all while being within a beautiful setting?
Augusta Valley Animal Hospital is a state-of-the-art facility. The building consists of 15,500 square foot complex that includes a boarding facility to house 55 dogs and cats.
For more information, please visit our website www.augustavalleyanimal.com 

Responsibilities:

• Greet clients and their pets with warmth and enthusiasm.

• Manage incoming calls, emails, and messages, providing responsive service and support.

• Schedule appointments, handle billing inquiries, and process payments.

• Maintain the cleanliness and organization of the reception area.

• Provide information on hospital services, policies, and procedures.

• Collect and manage patient records with confidentiality and attention to detail.

Qualifications:

• Experience in customer service or client care, preferably in a veterinary or medical office setting.

• Strong communication and interpersonal skills, with an ability to make clients feel welcome and at ease.

• Proficiency in using computers and standard office software.

• Exceptional organizational skills and the ability to multitask effectively.

• A compassionate nature and a genuine love for animals.

What We Offer:

• A competitive salary with benefits, including health insurance and employee discounts.

• A friendly and supportive team environment.

• Opportunities for professional growth and development.

• A fulfilling role making a difference in the lives of pets and their owners.

Only those candidates selected for interviews will be contacted by phone and/or email.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.