Assistant Hospital Manager

Assistant Hospital Manager

📍 Ridgetop Animal Hospital | Silverdale, WA
🕒 Hourly Leadership Role | Hybrid Admin & Floor

Compensation & Benefits

• Hourly pay range: $29.00 – $34.00 per hour, dependent upon experience

• Eligible for quarterly performance-based bonuses tied to hospital performance

  • Bonus availability and payout timing may vary and are not guaranteed

• No sign-on bonuses or commission-based compensation

• Competitive benefits package available: medical, dental, vision, 401K matching, employee pet discounts, mental health resources. 

About Ridgetop Animal Hospital

Ridgetop Animal Hospital is a 6- doctor, AAHA-accredited, Fear Free-focused small animal practice committed to providing high-quality medical care while fostering a supportive, collaborative team culture. We believe we are Better As One — working together to support our patients, clients, and each other.

We are seeking a motivated, trustworthy, and growth-oriented Assistant Hospital Manager (AHM) to support our Hospital Manager and Managing DVM in daily operations, team leadership, and client experience.

Position Overview

The Assistant Hospital Manager plays a key leadership role in hospital operations, people management, and client service. This position is ideal for someone ready to grow into leadership while remaining hands-on in the hospital.

This is an hourly position with a hybrid schedule:

• 2 administrative/leadership days

• 2 floor-based veterinary assistant shifts

Key Responsibilities

Client Experience & Communication

• Model and reinforce exceptional client service standards

• Resolve client concerns, escalations, and service recovery

• Oversee client follow-up communication

• Champion Paw Plans through team education and consistent promotion

Leadership & People Management

• Support recruiting and interviewing in partnership with the Hospital Manager

• Own onboarding, training, and ongoing support of new hires

• Coach, mentor, and support team members

• Participate in corrective conversations and disciplinary documentation alongside the HM

• Help conduct performance evaluations

Operations & Administration

• Manage nightly deposits and cash handling procedures

• Oversee AllyDVM communications, reminders, and local marketing initiatives

• Support inventory management in tandem with the Inventory Manager

• Perform quality control audits of client files and medical records (SOAPs, VA notes, FAS scores)

• Monitor Avimark and hospital systems; coordinate with IT as needed

• Assist with staff meeting preparation and hospital projects

Culture & Growth

• Act as a day-to-day culture leader

• Promote accountability, professionalism, and teamwork

• Support hospital initiatives related to growth, efficiency, and client engagement

What We’re Looking For

• Trustworthy, transparent communicator who keeps leadership informed

• Strong interpersonal and organizational skills

• Comfortable balancing accountability with empathy

• Able to multitask and remain flexible in a fast-paced environment

• Confident decision-maker with strong follow-through

Qualifications

Required

• Veterinary experience in a CSR, VA, LVT, or supervisory role

• Strong communication and organizational skills

• Basic computer proficiency (Microsoft Office, Teams, Excel)

• Experience or willingness to learn practice management software (Avimark preferred)

Preferred

• Prior leadership or supervisory experience

• Experience with AllyDVM or client communication platforms

• Familiarity with AAHA standards and Fear Free principles