Customer Service Representative

Pinnacle Peak Animal Hospital, located in North Scottsdale, AZ is looking to hire a part-time (<20 hours) EXPERIENCED Customer Service Representative (CSR) with the potential for full time in the future.  

Key Responsibilities:

• Focus on exceptional client service and communication skills
• Greet clients and pets with warmth and professionalism creating a lasting impression with the intention to always exceed our client's expectations.
• Friendly attitude and confidence to deal with stressful situations and must show empathy during difficult situations. 
• Ability to multitask, answer multi-line phones, schedule appointments, and manage client communications professionally via phone, text and email
• Computer literacy, check patients in and out, collect payments, and review invoices and financial issues
• Maintain accurate client and patient records
• Assist with client education and follow-up communication
• Support the team of veterinarians, techs and veterinary assistants during busy periods while maintaining a positive attitude

Qualifications:

• Prior VETERINARY customer service experience REQUIRED  
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Dependable, team-oriented, and detail-focused
• Compassion for animals and their people
• Every Other Saturday is REQUIRED (8:30am - 1pm)

Why You’ll Love Working With Us:

• Supportive, team-focused work environment
• Opportunities for growth and learning
• Employee pet care discounts
• Competitive pay based on experience

If you’re passionate about customer service and love work working in an animal-centered environment, we’d love to meet you!

To Apply:

Please submit your resume to pinnaclepeakah@nva.com