Client Services Representative

Position Summary:

We are seeking a friendly, organized, and resilient Customer Service Representative (CSR) to join our front desk team. In this role, you will be the first point of contact for clients, responsible for managing a high volume of phone calls, appointments, and walk-ins while maintaining a calm and professional demeanor.

Key Responsibilities:

• Greet clients and pets with warmth and professionalism
• Answer multi-line phone system and respond to inquiries promptly
• Schedule appointments and manage the clinic’s calendar efficiently
• Check clients in and out, process payments, and handle billing questions
• Maintain accurate client and patient records in the practice management system
• Communicate clearly with veterinarians, technicians, and other team members
• Handle emotionally charged situations with empathy and tact
• Assist with administrative tasks such as filing, faxing, and inventory tracking
• Ensure the reception area is clean, organized, and welcoming

Qualifications:

• High school diploma or equivalent; college coursework or degree preferred
• Minimum 1 year of customer service experience (restaurant, veterinary or medical setting a plus)
• Excellent communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable working with animals and their owners
• Proficient in computer systems and scheduling software
• Ability to work flexible hours, including weekends and evenings

What We Offer:

• Competitive hourly wage
• Health, dental, and vision insurance (for eligible employees)
• Paid time off and holiday pay
• Employee pet care discounts
• Opportunities for growth and continuing education
• A supportive and passionate team environment