Client Services Representative

Client Service Representative

Bogey Hills Animal Hospital is hiring a Full-Time/ Part-Time front-desk receptionist to be the first point of contact in our busy 3 doctor practice. We are looking for a friendly, outgoing customer service professional who excels in a fast-paced environment, communicates clearly, is passionate about animal care, and is a true team player.

A comprehensive benefits package, including

• medical, dental, and vision insurance
• Life Insurance
• Employee Assistance Program
• Disability Insurance
• Paid time off and a 401(k) plan for full-time employees
• Quarterly bonus opportunity

Schedule: Mon-Fri. 4 day work week, some Saturdays 830a-2p

Key Responsibilities:

• Warmly greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

What We’re Looking For:

• Experience: At least 2 years of customer service and direct veterinary or front-desk experience.
• Empathy: Ability to hold sensitive, emotional conversations with care.
• Communication skills: Clear, professional, and compassionate interpersonal style.
• Organization: Strong multitasking ability in a fast-paced environment.
• Tech-savvy: Comfortable with digital tools, scheduling systems, and adapting to new platforms.

Work location: In person.