Wellness Program Coordinator

ABOUT US:

National Veterinary Associates (NVA™)NVA General Practice, is a community of almost 1000 general practice veterinary hospitals across North America driven by the spirit of collaboration and focused on empowering the advancement of veterinary medicine at the local hospital level. NVA is the trusted partner of hospital teams who are looking for more—more resources to advance their medicine, a greater sense of belonging, and increased opportunities to care for their patients, clients, and people.

PawPlans® are standardized packages of preventive care services for each hospital. PawPlans provide pets with inclusive, quality wellness care while giving clients the ability to spread the cost of care over time. Clients also receive a 20-25% discount on their veterinary services.

Legacy PAW Plans are packages of preventive care services which are customizable to the standard of care at each hospital. PAW Plans provide pets with inclusive, quality wellness care while giving clients the ability to spread the cost of care over time.Depending on hospital-specific plans, clients may also receive a discount on their veterinary services.

PawPass is a membership model that provides clients with unlimited exams. PawPass provides pets with inclusive, quality wellness care while giving clients the ability to spread the cost of care over time.Clients also receive a 10% discount on their veterinary services.

These plans provide additional benefits to the hospital, including:

·Increased patient visits

·Improved patient care

·Further established client loyalty

·Reduced client resistance to medical recommendations

JOB SUMMARY:

The Wellness Program Coordinator is primarily responsible for working with hospitals to maintain, establish, and drive change for each hospital’s wellness plan offerings. They also manage the administrative plan builds in AVImark for Launches and Refreshes, further various Wellness program initiatives and processes, and partner with Wellness Success Managers to provide ongoing support to hospitals currently offering Wellness.

Essential Competencies and Functions:

• 95% Coordinator Projects, 5% Personal Development
• Through strong organization and attention to detail, build hospital wellness plans through effective facilitation and partnership
• Collaborate with hospital veterinarian teams to ensure that their standard of care is aligned, documented, and reflective of their medical practices. Provide insights / best practices from existing Wellness hospitals to support plan builds
• In partnership with hospital and field leaders, facilitate wellness plan pricing assessment to ensure that hospitals maintain the optimal balance between client discount benefits and hospital revenue growth
• Within the hospital’s Practice Information Management System (PIMS) and use of Microsoft Excel, extract various reporting and build the hospital’s wellness plans with partnership from Business Intelligence

·Support the Success Manager team in managing Wellness portfolio to drive program growth

• Effectively communicate business and industry conditions regarding pet wellness to assist hospitals in making informed business decisions
• Utilize reporting and pre-developed tools to analyze a hospital’s historical business performance and business conditions to make recommendations that will improve hospital performance and drive pet wellness
• Work with Field Leadership and Support Managers to develop, maintain, and optimize the hospital Launch and Refresh workflows
• Troubleshoot within PIMs for coding and/or plan issues

·Build and maintain critical business relationships through effective servant leadership

oAbility to partner with Hospital Leadership Teams (e.g., Hospital Managers & Managing DVMs) to drive completion of projects and drive change.

oCollaborate with other departments (e.g., Business Intelligence (reporting), Marketing, IT, Client Service Center, etc.) to drive various initiatives forward.

·Support overarching Wellness program operations through various initiatives

oCollaborating with our internal Wellness Team and our Wellness Hospitals to improve overall operations

oDesigning and developing processes and associated documentation (e.g., guides, checklists, trainings)

oAdvancing various initiatives through dynamic project work

WORK ENVIRONMENT:

·The Coordinator role is highly autonomous, strong applicants will be very self-driven

·Ability to handle change and exhibit confidence in shifting priorities as necessary

• Work environment consists of working remotely, with scheduled in-person team meetings
• Travel may be required, up to 5% of the time for in-person team meetings and Divisional (regional) meetings

·This position has no direct supervisory responsibilities but may serve as a coach and mentor for other positions within the company

REQUIRED EDUCATION AND EXPERIENCE:

• Associate’s degree or equivalent work experience is required
• 3-5 years of experience developing and managing business procedures and processes
• Experience with core Microsoft Office programs (Outlook, Word, Excel, PowerPoint)
• Knowledge and familiarity with AVImark practice management software systems

·Knowledge and belief in pet wellness & preventive care packages

• 1-year minimum veterinary background; Hospital Management a plus

PREFERRED EDUCATION AND EXPERIENCE:

• Knowledge of and familiarity with Cornerstone or other practice management software systems
• Experience with understanding and accurately documenting veterinary Standard of Care

·Previous multi-site and/or project management experience

OTHER DUTIES:

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.

Compensation: This is a non-exempt, hourly position with an expected salary range of $60,000-70,000.