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Job Details

Wellness Client Service Representative

Location Remote
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Category
Client Service Center
Job ID
33665
Role Type
Full-time
Hospital
National Veterinary Associates
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Description

Our Client Service Center is on the lookout for friendly, dedicated, hardworking,punctualand compassionate team players to join our team. The position will requireanability to work independently, and with a team as a Wellness Plan Specialist.  

Who We Are:National Veterinary Associatesis one of the largest private owners of freestanding veterinary hospitals, pet resorts and specialty pet hospitals in the United States, Canada,Australiaand New Zealand. Each general practice hospital, specialty hospital and pet resortoperateunder their own brand. With rapid annual growth through acquisition, NVA needs people with the ability and knowledge to manage the operationtoday, andtomorrowscale to support a much larger and complex organization.A cornerstone of the NVA culture is a servant leadership approach to our business, our hospitals, our pet resorts and our teams.We find people who exemplify the same servant leadership approach are best suited for NVA. We are a community dedicated to the love of animals and the people who love them.  

Position Responsibilities

  • Provide concise, friendly service through outbound calls on behalf of multiple veterinary hospitals   

  • Wellness plan communications and renewals   

  • Effective communication (written and verbal) with strong closing skills   

  • Educate clients on animal preventive care including vaccines, lab testing, dentistry 

  • Schedule veterinary appointments usingAVImark

  • Review and update client, patient, and accounting in software   

  • Payment collection on outstanding debt   

  • Ability to troubleshoot and provide solutions   

  • Accurately complete document updates each shift   

  • Work independently in a friendly and supportive environment   

  • Provide excellent client service and telephone etiquette   

  • Achieving performance goals   

  • Coach and provide feedback to our support sites   

  • Other duties/projects as assigned   

Qualifications

  • High school diploma   

  • 5+ years call center/office   

  • Quality client service   

  • Professional work ethics   

  • Accurate, detailed multi-tasker   

  • Basic math skills   

  • Proficiencyin Microsoft Office and Excel   

  • Time management and problem-solving skills   

  • Ability to overcome objections   

  • Adapt to changing environment   

  • Goal oriented and easily motivated   

  • Must be able to work at a computer forlong periodsof time, which includes keyboard and mouse   

Preferred Experience

  • WELLNESS Plans or Wellness Plans   

  • Veterinary or healthcare   

  • AVImarkPractice Management System   

  • Cornerstone/IdexxPetlySoftware   

  • CXOneContact System   

  • Smartsheet   

  • QuickBase   

  • 1-2 years account receivable or collection experience   

  • Windows PC applications   

  • 40+ WPM   

  • Bilingual a plus   

Hours and Compensation

  • Hourly Rate: $16 - $20/hr

  • Status: Full-Time Position with competitive benefits package 

  • Training: Provided 

  • Note: Rate of Pay DOE and position

  • Start Date:7/13

  • Application Deadline:5/22


National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:
•We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
•We may also contact you via text message from an identified NVA representative for recruiting-related communication
•All job opportunities and applications are hosted on our official careers site: careers.nva.com
•There is no cost or confidential information required to apply or be considered for a position
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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