Skip to main content
Job Details

Sr. Investigator, Team Member Relations

Location Remote
Apply
Category
Support Center
Job ID
32777
Role Type
Full-time
Hospital
National Veterinary Associates
Refer this Job
JOB TITLE: Sr. Investigator, Team Member Relations
REPORTS TO: Director, Team Member Relations
BRIEF JOB SUMMARY: The Sr. Investigator, Team Member Relations plays a critical role in fostering a positive work environment, resolving employee issues, and ensuring compliance with company policies and employment laws. This role requires a proactive individual who can handle complex employee relations matters while maintaining the highest level of confidentiality and professionalism. 
Key Responsibilities:
• Serve as one of the first points of contact for team members, managers & People Business Partners regarding complex team member relations issues, including complaints, performance management, conflict resolution, and disciplinary actions.
• Investigate and resolve complex team member complaints in a fair and timely manner.
• Partner with Team Member Relations Specialists or Sr. Specialists on investigation strategy, providing thought partnership on approach and recommended outcomes.
• Support the Director and Sr. Manager as needed with implemention, management, and oversight of team member relations program.
• Provide guidance to managers and People Business Partners on handling sensitive employee relations matters, ensuring consistency with company policies and best practices.
• Ensure compliance with federal, state, and local employment laws and regulations, as well as company policies.
• Assist in the development, implementation, and communication of team member relations policies and procedures.
• Support the Director and Sr. Manager as needed in conducting audits and ensuring adherence to labor laws and company standards.
• Mediate and resolve workplace conflicts, facilitating discussions between team members and management to reach amicable solutions.
• Provide coaching and guidance to managers and People team members on conflict resolution techniques and strategies.
• Maintain accurate and detailed records of team member relations cases, investigations, and outcomes.
• Prepare reports and analyze trends related to team member relations issues, making recommendations for improvements where necessary.
• Partner with our Talent Management team to assist in design and delivery of training for People Leaders on topics such as conflict resolution, performance management, and company policies.
• Stay current on team member relations trends and best practices, sharing knowledge with the broader People team and people leaders.
• Collaborate with other members of the People and Legal teams on inter-departmental issues and special projects, as assigned.
Minimum Knowledge, Skills, and Abilities:
• Bachelor’s degree in human resources, business administration, or a related field
• Minimum of 7-10 years of employee relations experience, a majority of which in the human or animal health care industries; people leadership experience strongly preferred (informal leadership may be substituted where appropriate)
• Demonstrated ability to assist in implementing and upholding employee relations strategies that align with NVA GP’s goals
• Experience in a multi-location organization in healthcare, veterinary services, or a similar industry
• Working knowledge of HR laws and regulations, including FMLA, FLSA, ADA, EEO, and other federal, state, and local employment laws
• Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely
• Proven ability to influence and build relationships at all levels of the organization
• Experience is creating proactive solutions to employee relations problems and resolving disputes effectively and efficiently
• Experience in assisting with complex employee relations issues and conducting workplace investigations
• Excellent interpersonal and communication skills, with the ability to handle sensitive situations with discretion and diplomacy
• Proven ability to manage multiple priorities and projects in a fast-paced environment
• High level of integrity and discretion in handling confidential information
• Strong analytical, problem-solving, conflict resolution, and decision-making skills
• Proficiency in HRIS systems and Microsoft Office Suite.
Compensation: The base salary range is $110,000-135,000 with opportunity for bonus. 
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:
•We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
•All job opportunities and applications are hosted on our official careers site: careers.nva.com
•There is no cost or confidential information required to apply or be considered for a position
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Apply
Explore The Area
Explore The Area

Discover Exciting Career Opportunities

You have not saved any jobs yet.

You have not viewed any jobs yet.

Learn More About NVA

  • Explore Your Future as a Veterinary Technician with NVA

    Discover hands-on learning, expert mentorship, and real-world experience through NVA’s Veterinary Technician Program. Whether you're just starting out or advancing your career, we’re here to support your journey every step of the way.

    Read More

  • Our Locations

    With over 1,000 hospitals across the U.S. and Canada, you have a place at NVA no matter where your career takes you.

    Read More

  • Empowering Veterinary Practice Managers at NVA

    At NVA, we recognize the vital role practice managers play in creating thriving veterinary teams. Explore resources, support, and growth opportunities tailored to help you lead with confidence, streamline operations, and foster a positive clinic culture.

    Read More

Read More

Join Our Talent Community

Your one-stop shop for updates, alerts, and news about new opportunities at NVA.

Join Community

Sign Up For Job Alerts

Don’t see what you're looking for? Sign up and we’ll notify you when roles become available.

Interested In

By signing up, I acknowledge I have read the NVA privacy policy  , and I wish to receive email communications. I understand I can opt-out from receiving email communications at any time.