Senior Manager of Medical Excellence

About: National Veterinary Associates is one of the largest and most respected communities of veterinary hospitals in the world, operating nearly 1,000 hospitals in North America, including in all 50 states, and caring for 8,000,000+ animals annually. NVA is backed by JAB Holding, a leading private equity firm. Each person who joins NVA is motivated by our mission to provide excellent, accessible care to improve the lives of animals and the people who love them. NVA has been extremely successful over its 25+ year history and we’re very excited about our next chapter as we work toward our shared vision of revolutionizing the pet care experience to provide more fulfilling lives for pets, their companions, and our team. 

Job Summary:

This role provides leadership in developing, implementing, and monitoring medical compliance programs, including but not restricted to wellness programs and patient safety reporting, to support excellence in our hospital teams, mitigate risk, and maintain high standards of patient care.

Key Responsibilities:

Wellness

• Responsible for medical oversite of wellness and preventative programing
• Liaison to the Wellness Team as the medical voice
• Content development and training for organizational wide education
• Regular meetings with the field teams across regions and division
• Support FMP’s as they work with their hospitals to develop wellness protocols
• DVM to DVM conversations at individual sites to increase compliance as needed
• Goal to increase penetration of wellness plans at NVA GP by 10% each year

Legal Compliance

• Partner with legal on creation of OSHA and DEA compliance
• Develop program to implement in sites

Patient Safety Event Reporting

• Monitor organizational wide data
• Develop and sustain in hospital PSE managers
• Track and report compliance metrics to senior leadership.
• Oversee corrective action planning processes including communications and training
• Content development and training for organizational wide education

• Promote open communication and foster a psychologically safe workplace environment.

• Promote a culture of compliance and ethical practice through awareness campaigns and ongoing support.

Cross Functional Support

• Growth and Innovation Team
• Legal Compliance Team
• Field Medical Partners

Measurement & Reporting

• Collect data and feedback to evaluate the effectiveness of initiatives.
• Provide regular reports to leadership on engagement levels, areas for improvement, and recommended actions.

Qualifications:

Education & Experience:

• DVM/VMD or equivalent degree
• 10+ years of experience in veterinary practice preferred

Skills & Competencies:

• Excellent interpersonal and communication skills.
• Ability to lead and influence change across diverse teams.
• Proficient in program development, facilitation, and evaluation.
• Strong presentation skills
• Ability to work independently and collaboratively across departments.

Work Environment:

• Remote with 30% travel as needed.