Director, Operational Accounting
Location
Remote
- Category
- Support Center
- Job ID
- 32602
- Role Type
- Full-time
- Hospital
- National Veterinary Associates
Director, Operational Accounting – Accounting Shared Services
Location: Remote – Austin Texas, Redbank New Jersey preferred
National Veterinary Associates (NVA™) is the largest private owner of freestanding veterinary hospitals in the United States. NVA owns over 1,500 companion animal veterinary hospitals and boarding facilities worldwide. We have over 22,000 veterinary professionals that improve the well-being of patients by providing progressive and compassionate veterinary care. Our commitment in Finance is to provide financial reliability and security to ensure pets come first. We are looking to add another strong member to the NVA team to help sustain our rapid growth.
We are seeking a dynamic and results-driven Director of Operational Accounting to lead our AP, Vendor Management, and Utilities functions in a fast-paced, high-volume, shared services environment. The ideal candidate thrives under pressure, demonstrates strong analytical skills, and excels independently managing competing priorities with confidence and efficiency. This role requires a proactive leader who is not only assertive and solution-oriented but also dedicated to developing and empowering their team to achieve peak performance. If you’re ready to bring order to chaos, streamline processes, and make a significant impact, we want to hear from you!
Job Description:
Accounts Payable & Payments Leadership
· Lead all aspects of Accounts Payable operations, including invoice processing, exception handling, vendor inquiries, disbursements, and payment execution (ACH, wire, check, virtual card, etc.)
· Oversee high-volume processing environment with a focus on scalability, efficiency, accuracy, and service excellence
· Establish and monitor KPIs and SLAs for throughput, cycle time, quality, vendor satisfaction, and cost efficiency
· Oversee offshore 3rd party contracting firm to ensure timely and accurate invoice processing and resolution and manage SLA metrics
· Resolve escalated issues with suppliers and hospitals in a professional and timely manner
· Set department goals and ensure alignment with organizational objectives
· Partner with cross-functional teams (Procurement, Finance, Operations) to streamline processes and resolve issues
· Contribute to the development and maintenance of the accounts payable policy in alignment with company objectives and regulatory requirements
· Manage Relationships with both internal and external stakeholders
· Manage escheatment process and compliance
Vendor Management & Master Data:
· Direct vendor onboarding, maintenance, and data governance processes, ensuring accuracy, completeness, and fraud prevention
· Partner with Procurement, Legal, and Treasury to ensure compliant vendor setup, banking validation, and payment controls
· Ensure compliance with 1099 and 1042-S reporting requirements
· Lead ongoing vendor master clean-up, standardization, and policy enforcement initiatives
Utilities:
· Oversee utilities management and telecom payment system across a distributed footprint, ensuring timely payments, visibility, and cost control
· Drive process improvements and tools to enhance tracking, forecasting, and exception management for utilities and telecom spend
Controls, Compliance & SOX
· Serve as control owner for Accounts Payable and payment-related SOX controls
· Design, implement, and maintain effective internal controls aligned with SOX, COSO, and company policies
· Partner with Internal Audit and External Audit to support audits, walkthroughs, testing, and remediation of control gaps
Team Leadership & Development
· Lead and develop a large, multi-layered team in a shared services / support center environment
· Build a high-performance culture focused on accountability, continuous improvement, and professional development
· Drive workforce planning, succession planning, and cross-training to ensure operational resilience
Process Improvement & Transformation
· Lead and support enterprise initiatives such as ERP implementations, invoice automation, payment modernization, and process re-engineering
· Identify opportunities to streamline processes, reduce manual work, mitigate risk, and improve end-user and vendor experience
· Represent the Accounts Payable organization in cross-functional projects and governance forums
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Qualifications
· Bachelor’s degree in Accounting, Finance, Business, or a related field (required)
· 15+ years of progressive experience in Accounts Payable, operational accounting, or shared services environments
· Proven experience leading large, high-volume AP teams supporting geographically dispersed locations
· Strong knowledge of SOX compliance, internal controls, and audit requirements
· Demonstrated success driving process improvement, automation, and operational transformation
· Experience partnering cross-functionally with Finance, Accounting, Treasury, Procurement, IT, and Internal Audit
· Advanced understanding of ERP systems and AP technologies (invoice automation, payment platforms, vendor master governance)
· General knowledge and understanding of Financial Accounting and internal controls related to the procure to pay process
· CPA or MBA (a plus)
· Experience in multi-entity or multi-location organizations
· Background in large-scale ERP or finance transformation initiatives
· Experience using Oracle Cloud Financials (preferred)
Compensation
The annual compensation for the position is between $165,000-$180,000 with opportunity for short and long term incentives.
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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