Patient & Client Care Coordinator

Wanted: Everyday Superheroes

Do you have the power to calm a nervous pet, charm a worried client, and save the day before lunch? Then you might be the hero we are looking for.

Our Patient Care Coordinators are the superheroes of every visit, cross trained, cape optional, and ready for anything. No phone booth required.

Your Superpowers:

1. The Warm Welcome. Greet clients and their pets like the heroes they are, and guide them smoothly from check in to check out.

2. The Master Scheduler. Book appointments for sick and injured patients, vaccinations, rechecks, surgeries, and more, faster than a speeding bullet.

3. The Lab Whisperer. Run lab work, help with samples, and hold animals steady for exams and procedures.

4. The Follow Up Force. Call clients, check on patients, and communicate with total confidence. No message taking sidekicks here.

5. The Reminder Ranger. Keep clients on track with annual exams, parasite checks, dentistry, and senior care.

6. The Chart Commander. Prep patient charts for the day and keep every detail in order.

7. The Prescription Partner. Help techs fill prescriptions and explain to owners how to give them, like a true hero's handbook.

8. The Product Pro. Sell food, special diets, shampoos, flea and tick control, heartworm prevention, and more, with expert knowledge to match.

9. The Checkout Champion. Invoice clients, collect fees, and handle payments with precision.

10. The Emergency Responder. Know basic emergency procedures, guide owners on getting their pet to us safely, and alert the team when trouble is coming.

11. The Waiting Room Guardian. Keep the lobby looking heroic, restocked, and welcoming.

12. The Letter League. Send welcome letters, thank you notes, condolences, and all the correspondence that keeps clients feeling cared for.

13. The Avimark Avenger. Master Avimark like the powerful tool it is.

What Every Hero Needs:

1. High school diploma or GED required.

2. Prior client service experience preferred but not required, even heroes start somewhere.

3. Proper telephone etiquette and client service excellence.

4. Basic veterinary medical knowledge, including products and services.

5. Excellent oral and written communication skills.

6. Basic computer skills (Microsoft Office, email, and Avimark experience preferred).

7. Strong organizational skills with the ability to multitask and still attend to details, even while saving the day.

Hero Rewards:

Medical, Dental, Vision, Life, Accident, Critical Illness, 401k, Pet Care and Food discounts.

Evening, weekend and holiday shifts required, because heroes do not keep office hours.