Client Services Representative

At Alta Mesa Animal Hospital, we believe exceptional veterinary care starts at the front desk. Our Client Service Representatives are the heart of the client experience — creating calm in stressful moments, building lifelong relationships, and supporting a team that truly enjoys working together.

Who We Are

We are a modern, team-driven veterinary hospital that values:

• Kindness first — to our clients, patients, and each other

• Clear communication & mutual respect

• Professional growth at every level

• Healthy work-life balance

• A drama-free, solutions-focused environment

We take our medicine seriously — but not ourselves. We celebrate wins, support each other on tough days, and believe a great culture is built intentionally.

The Role

As a CSR, you will:

• Welcome clients and patients with warmth and professionalism

• Manage appointment scheduling and phone communication efficiently

• Support the medical team through accurate record keeping and client education

• Handle billing and financial conversations with clarity and empathy

• Help create a smooth, low-stress experience for pets and their families

You are the first impression and the lasting memory of our hospital.

Professional Development

We invest in our people because growth matters.

• Structured onboarding & mentorship

• Ongoing communication and customer service training

• Client experience education opportunities

• Leadership development pathways

• Clear opportunities for advancement

Whether you want to grow into a Lead CSR, Hospital Manager, or explore other areas of veterinary medicine, we support your goals.

Work-Life Balance

We believe caring for others starts with caring for ourselves.

• Predictable scheduling - 4 ten-hour shifts per week

• No Weekends

• No late nights

• Generous Vacation

• Paid holidays

• Mental health awareness & team support culture

Burnout is common in veterinary medicine — we actively work to prevent it.

Benefits

• Competitive hourly pay (based on experience starting at $16/hour)

• Health / dental / vision insurance

• 401(k) with match

• Employee pet care discounts

• Team appreciation events

• A workplace you’ll actually enjoy coming to

You Might Be a Great Fit If You:

• Thrive in a fast-paced environment

• Communicate clearly and compassionately

• Love both people and pets

• Stay calm under pressure

• Value teamwork over ego

• Want a long-term professional home

If you’re looking for more than “just a job” and want to grow in a positive, collaborative, and supportive hospital culture, we’d love to meet you.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

•We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

•All job opportunities and applications are hosted on our official careers site: careers.nva.com

•There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.