Client Services Representative

Village East Animal Hospital is looking for dedicated CSRs that want a healthy work/life balance and want to help grow with our team to serve our clients, patients, and community!

> Paid Vacation - No waiting period, starts accruing on the day you start!

> Sick Pay - Available at start!

> Short-Term Disability Coverage Provided!

> Six (6) PAID Holidays

> PLUS Two (2) PAID Floating Holidays!

> NO Weekends!

We are a small animal practice looking for a full time Veterinary Client Services Representative. We are looking for a dependable individual to join our team. This role will be responsible for greeting patients, answering telephones, scheduling appointments, and other receptionist duties as needed. The hours are scheduled Monday thru Friday 7:30a to 5:30p.

• Eligible for periodic bonuses (as applicable)
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Short-term Disability (Basic coverage provided free)
• Long-term Diability
• Paid Vacation Time
• Paid Sick Time
• Paid Holidays
• Paid Floating Holidays (2)
• Professional development assistance
• Uniform allowance
• Vision insurance
• Schedule: Monday through Friday & NO weekends / NO on-call

POSITION SUMMARY:
A Client Services Representative focuses on client service and communication. He or she is the first person met in the Clinic, and is key in creating first and last impressions. The Client Services Representative must have exceptional client service and communication skills and the ability to multi-task, handle payments and financial issues. He or she must also possess a friendly attitude and the confidence to deal with stressful situations. Client Services Representative, supports veterinarians and hospital team in daily patient and client care. They communicate with clients in person, by phone, email and other online platforms.

JOB RESPONSIBILITIES:
Greet clients and pets by name. Answer phones promptly and professionally using a multi-phone line system. Route phone calls to appropriate staff/office including taking messages if necessary. Answer clients’ general questions about surgeries, veterinary services and products .(flea/tick/heartworm preventatives, vaccines, pre-anesthetic testing, pain management and other medications, shampoos, home dental products and other retail items).Provide knowledgeable advice about wellness prevention and diseases. Provide phone shoppers with a description of services and prices. Receive and send faxes. Ensure the reception area has current reading materials and is clean and odor free. This includes cleaning up after pets’ accidents in the lobby and sidewalk, if needed. Update client information (phone number, address, etc.) in both the chart and computer at client check in. Retrieve and file patient medical records. Schedule appointments according to hospital guidelines. Make appointment confirmation calls. Aid technicians in filling refill requests and review instructions with clients. Communicate doctors’ recommendations when checking out clients. Discuss financial policy with clients. Enter accurate charges into the computer. Explain invoices to show value for care provided. Collect payment at time of provided services, including making change for cash payments, processing credit cards and care credit. Verify patients vaccines status for appointments.

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada.  Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life. 

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next 

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life. 

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.