Client Services Representative

Job Summary

A Client Service Representative (CSR) will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. They’re patient, empathetic, passionately communicative, and they have a love to genuinely help people and their pets. The CSR ensures excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. 

Job Duties and Responsibilities

·Receive and place calls to clients for the purpose of scheduling

·Prioritize multiple tasks in a calm, organized manner

·Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.

·Assist all clients by providing necessary instructions, information, and invoices, dispensing prescription items per the veterinarian’s instructions, and scheduling all future appointments

·Utilize hospital computer systems to document medical records and communicate with clients and teammates

·Manage the financial needs of the hospital by maintaining accurate balances through a collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures

·Excellent customer service skills and an exceptional level of communication in a professional manner

·Advocate for pets through client education on preventative care, pet health needs, treatment recommendations, and all other hospital services/procedures

·Maintain a positive attitude in all interactions with clients, pets, and other teammates

·Demonstrate ability to show empathy toward clients and treat pets with compassion and respect

Qualifications:

·Utilizing standard office/business equipment

·Knowledge of veterinary medical terminology and procedures

·Flexible schedule, including some weekend and holiday shifts

·Ability to work independently on assigned tasks as well as to accept direction on given assignments

·Must possess strong verbal and written communication skills, good judgment, and the ability to manage stressful situations

Skills:

·Proficient computer skills and ability to learn veterinary practice management software

·Detail-oriented

·Ability to handle stressful situations

·Must be organized and display strong communication skills