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Job Details

Client Services Representative

Location Des Moines, Iowa
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Category
Support Staff
Job ID
35998
Role Type
Full-time
Hospital
Starch Pet Hospital
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Starch Pet Hospital is a busy animal hospital looking for one more person to add to our team as a Front Office Coordinator (FOC)! If you have excellent customer service and communication skills, have a great sense of urgency, an excellent attention to detail, have a desire to learn about and work in the veterinary medical profession, and love animals, this may be the position for you!
Responsibilities and Duties
Upholding our standards of care and customer service while also:
  • Answering phone calls
  • Scheduling appointments and managing the appointment scheduler
  • Assisting veterinarians
  • Filling medications, prescription diets (up to 35 lbs), and other products/items as requested
  • Communicating effectively with clients in various types of situations
  • Using the computer/various technology to accurately retrieve records, print daily reports, and complete projects as needed
  • Promoting the hospital through the use of the hospital's social media account(s)
  • Learning and exercising knowledge in basic veterinary principals
  • Cash handling and discharging patients through the use of veterinary software
  • General maintenance of the front desk/reception area
  • Acting as the face of the clinic, greeting clients and helping them out as needed
Qualifications and Skills
Everyone working with Starch Pet Hospital embraces our high standards of customer service and veterinary care. Front Office Coordinators play a pivotal role in our practice and are the first and last contact for our clients. They must strive to create positive lasting impressions and inspire our team to keep excelling as we continue to grow. 
REQUIREMENTS
High school diploma, GED, or equivalent. Ability to type 45 words per minute or more. Ability to lift 35+ lbs. Customer service experience preferred, veterinary knowledge or experience is a plus but not required. Must be available 2 Saturdays a month in addition to varying hours throughout the week. Must pass a routine background check.
Benefits
FULL-TIME OPPORTUNITY INCLUDES:
  • Health Insurance
  • Various team and individual bonuses/incentives
  • 401(k)
  • Uniform allowance
  • Paid time off
  • Paid holiday
  • Employee pet discounts
  • Continuing education
Job Type: Part-time
Pay: $16.00 - $19.00 per hour
Expected hours: 32-40 per week 
Schedule:
  • Monday - Friday from 7:15am - 6pm
  • Saturdays from 7:45am - 12pm
  • Up to 10 hour shifts on weekdays

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada.  Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life. 

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next 

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life. 


At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
- We may also contact you via text message from an identified NVA representative for recruiting-related communication
- All job opportunities and applications are hosted on our official careers site: careers.nva.com
- There is no cost or confidential information required to apply or be considered for a position
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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