Veterinary Receptionist

Job Summary

The Veterinary Hospital Receptionist Team (CSRs) provide a welcoming, efficient, and compassionate experience for clients and their pets. This role is the first point of contact for the hospital and is critical to creating a positive, lasting impression.

Key Responsibilities

• Greet clients warmly and provide excellent, expeditious service.

• Answer incoming calls: respond to client questions, screen service needs, and schedule appointments.

• Process check-ins/check-outs for pets, including handling payments.

• Handle incoming and outgoing mail, e-mails, and phone messages.

• Monitor the client waiting area to ensure a clean, comfortable, communicative environment.

• Document and maintain accurate client information, service data, and patient records in the hospital software system.

• Escalate complex or sensitive client concerns to senior staff or management.

Minimum Requirements

• At least 6 months of customer service or job-related experience.

• Strong communication and organizational skills.

• Bilingual candidates are a plus.

Who We’re Looking For

✔️ Friendly, client-focused, and compassionate
✔️ Natural multi-taskers who stay calm under pressure
✔️ Comfortable using computers and technology
✔️ Happy to greet puppies, senior cats, and everything in between 🐶🐱

Why Join Us?

At Braden River Animal Hospital, you’ll be part of a supportive, team-oriented environment where your role truly makes a difference in the lives of pets and their families.