Veterinary Receptionist

Job Title: Veterinary Receptionist

Location: Bismarck Animal Hospital
Location: Bismarck, ND

Position Overview:

Bismarck Animal Hospital is seeking a compassionate, organized, and professional individual to join our team as a Veterinary Receptionist. This role is ideal for someone with excellent customer service skills and a passion for animals. As a Veterinary Receptionist, you will be the first point of contact for clients, ensuring a positive experience while handling administrative duties to support our veterinary team.

Key Responsibilities:

• Client Interaction:
  • Greet clients and their pets in a friendly, welcoming, and professional manner.
  • Answer phone calls, schedule appointments, and manage the clinic's appointment calendar.
  • Provide information on services, pricing, and general pet care information.
  • Assist with check-in and check-out procedures, including handling payments.
  • Communicate effectively with clients regarding their pets' health and treatment plans, as directed by veterinarians.
• Administrative Support:
  • Maintain and update patient records, ensuring accuracy and confidentiality.
  • Manage incoming and outgoing communications, including emails and faxes.
  • Process insurance claims and client invoices.
  • Assist with maintaining clinic cleanliness, organization, and inventory management.
• Team Collaboration:
  • Work closely with veterinary technicians, veterinarians, and other clinic staff to ensure smooth operations.
  • Assist with light housekeeping duties to maintain a clean and welcoming environment.
• Other Duties:
  • Promote client education and adherence to pet wellness plans.
  • Handle client concerns or complaints, escalating issues as needed.
  • Assist with the management of the clinic’s events, and marketing efforts.

Qualifications:

• High school diploma or equivalent required.
• Previous experience in customer service or administrative support is preferred.
• Experience in a veterinary or medical office setting is a plus.
• Ability to handle pets of all sizes and temperaments.
• Excellent written and verbal communication skills.
• Strong multitasking abilities and attention to detail.
• Experience using office software and veterinary management software.
• Friendly, positive attitude with a strong commitment to providing outstanding customer service.

Physical Requirements:

• Ability to stand for extended periods.
• Ability to lift and carry up to 25 pounds.
• Comfort with handling animals, including dogs, cats, and exotic pets.

Benefits:

• Health insurance and retirement plan options.
• Employee discounts on pet care products and services.
• Opportunities for professional development and continuing education.
• A supportive, family-oriented work environment.