Client Services Representative

Join Our Pack at Allandale Veterinary Hospital

Allandale Veterinary Hospital is seeking a caring, compassionate, and highly organized animal lover to join our fast-paced, skilled team of veterinary professionals. This is an exciting opportunity for someone who values exceptional client and patient experiences and wants to make a real difference.

If this sounds like your purr‑fect fit, we’d love to hear from you.

Key Responsibilities

• Greet clients and patients by name with warmth and compassion

• Triage client concerns to ensure appointments are booked accurately

• Manage incoming emails, texts, and phone calls

• Efficiently and accurately process payments

• Schedule future appointments within appropriate timelines

• Complete daily reports and assigned tasks

• Admit patients for appointments, surgeries, and procedures

• Weigh patients upon arrival

• Counsel clients on basic nutrition, pre- and post-operative care, and treatment instructions

• Promote hospital goods and services to clients

• Address client concerns and questions, referring to the appropriate veterinarian or supervisor when necessary

• Accurately place medication and food orders

• Coordinate smooth client and patient flow within the hospital

• Maintain cleanliness according to hospital checklists

Skills & Abilities

• Strong empathy, understanding, and emotional support for clients

• Calm and caring demeanor when handling patients

• Comfort and passion for working with all types of animals

• Detail-oriented with excellent organizational and multi-tasking skills

• Team-oriented with strong interpersonal and communication (verbal, written, and telephone) skills

• Ability to maintain confidentiality

Required Qualifications

• 2–3 years of experience as a Client Services Representative, preferably in health care (animal or human)

• Proficiency with current technology, including Microsoft Office and email systems

• Flexibility to work various shifts, including evenings and weekends

Preferred (but not required – we are happy to train):

• At least 1 year of experience in a veterinary hospital

• Familiarity with Cornerstone software

• Basic understanding of medical terminology

If you have the skills above, along with a love for animals, please apply with your cover letter and resume — we can’t wait to meet you.