Client Services Representative

Are you passionate about pets and providing excellent customer service? We are seeking a compassionate and motivated Client Service Representative to join our dedicated team. As the first point of contact for our clients, you will play a crucial role in creating a welcoming, supportive, and professional environment for pet owners and their furry companions.

Key Responsibilities:

• Greet clients and their pets with a friendly and caring attitude.
• Schedule appointments, follow-up visits, and manage patient records.
• Answer phone calls, emails, and inquiries, offering guidance on services and procedures.
• Handle billing, insurance claims, and payment processing.
• Maintain an organized, clean, and efficient front office.
• Work closely with veterinarians, technicians, and other staff to ensure smooth clinic operations.
• Provide clients with education on basic pet care and preventative health.

What we’re looking for:

• Previous veterinary customer service experience preferred but not required.
• Excellent communication and interpersonal skills.
• Ability to multitask and thrive in a fast-paced environment.
• A love for animals and a genuine desire to help pet owners.
• Strong organizational skills and attention to detail.
• Proficiency in basic computer systems and software (e.g., Microsoft Office, scheduling systems).

Why Work With Us?

• Join a supportive, pet-loving team.
• Opportunities for professional development and training.
• Health benefits, paid time off, and employee discounts.
• A chance to make a positive impact on pets and their families.

• Compensation

• Base hourly rate of $18.00-$21.00 DOE
• Eligible for periodic bonus (where applicable)
• Employee Discounts